Sales Supply Chain

LYNNE WARD

***** ******** ****** ( Riverside, California 92508

951-***-**** ( abj955@r.postjobfree.com

SUMMARY

An accomplished, top information technology executive with extensive

experience in the retail industry, supply chain and inventory

management, as well as strategic planning, project and portfolio

management, project life cycle, software development, capacity and

demand planning, and team leadership. Utilizes broad knowledge base

and skill set to implement IT systems and optimize business processes.

A forward-thinking achiever, who secures the continued prosperity of

a company.

EXPERIENCE

PACIFIC SUNWEAR, Anaheim, California

Director, IT Supply Chain Portfolio 2008-2010

Assumed responsibility for strategic planning and management of systems

supporting supply chain, including PLM, sourcing, core merchandise, EDI,

planning and allocation, warehouse management, business intelligence, and

integration. Managed team of 15 associates in Anaheim, California, and

Olathe, Kansas, including three IT managers. Implemented major projects

for supply chain. Developed and improved SDLC and PMO processes and

procedures.

. Implemented strategic reorganization of foundational data and

supporting business processes, including creation and execution of data

retention strategy, usability analysis, as well as reinvention of

merchandise and location hierarchies. Enabled implementation of

standard retail processes, such as UPC and cost method of accounting.

. Delivered multiple projects to improve business efficiency and

profitability, such as store pricing, promotional pricing, EDI

replacement, clustering and localization, markdown optimization, vendor

portal, and flash sales reporting. Led promotional pricing, resulting

in $2,000,000 in incremental sales annually.

. Instituted Project Management Institute (PMI) standards and

methodologies for large projects.

. Developed supply chain long-range plan, road map and demand management

processes, using ITIL framework.

. Contributed to reorganization of IT department, introducing portfolio

management and business systems analysts into organization.

. Assumed responsibility for the business intelligence solution,

improving usability and availability, and enabling rollout of the tool

to all corporate users.

. Managed team of four direct reports with staff of 11 developers and

business systems analysts delivering production support and operational

improvements.

Senior Manager, PMO 2007-2008

Implemented major projects for merchandise and supply chain. Assisted in

definition of project methodology and developed standard project templates

to bring consistent process and improved business communication to project

work.

. Instituted Phase 1 store pricing on time and under budget, delivering

ability to perform regional pricing by location.

. Implemented TradeStone sourcing solution to manage sourcing activities

for branded and proprietary businesses, resulting in 1% increase in

gross margin over two years.

. Instituted project to replace Core Merchandising system and provide

needed business functionality and efficiencies, such as landed cost

management and demand forecasting expected to deliver improved margin

and inventory reduction

. Led implementation to upgrade ADP payroll application and provide

additional features and functions.

THE WALT DISNEY COMPANY, Anaheim, California

Senior Manager, Merchandise Systems and Processes 1997-2007

Held responsibility for management of systems which supported retail

division of The Disneyland Resort, including planning system, core

merchandising system, and business intelligence systems, in addition to

integration. Oversaw data entry and purchase order management functions

for retail division.

. Managed projects to implement and upgrade retail merchandising system

at Disneyland and Hong Kong Disneyland, including merchandising,

financial system, dynamic replenishment, sales audit, landed cost

management, and financial pre-season and in-season planning, as well as

warehouse and business intelligence modules.

. Delivered projects on time and within budget. Implemented standard

project Life-Cycle Methodology for the merchandise division that was

leveraged within other lines of business at the Resort.

. Implemented SAS planning system to support pre-season planning and in-

season planning, as well as assortment planning and analytics,

resulting in reduction in inventory and gross margin growth over three

consecutive years.

. Developed systems solutions to support logistic practices, resulting in

increase in gross margin of one point and reduction in inventory assets

of $5,000,000 year over year.

. Created and maintained processes related to procurement of product for

retail locations across Resort, including vendor, item, and purchase

order management.

. Designed demand forecasting tool to enable division to plan future

replenishment from vendor to warehouse. Led implementation, resulting

in further reduced inventory assets and improved inventory turn.

. Participated in design and implementation of the PROS revenue

optimization solution, including driving the data quality analysis and

integration design.

. Earned assignment to Hong Kong Disneyland project to implement

functionality of retail merchandising system as well as mirror best

practices from the Theme Parks and Resorts segment. Provided ongoing

support for merchandise systems team in Hong Kong.

ADDITIONAL EXPERIENCE

KIDS MART, INC., Industry, California, Director, Retail Account Systems,

1996-1997. Held responsibility for sales audit management, credit, and

collections, as well as inventory management for 296 retail locations

throughout continental United States. Implemented core merchandise system.

Established and improved existing physical inventory procedures. Developed

and implemented inventory control policies and procedures to meet system

implementation deadlines. Asked by liquidators and bank to remain with

company and contribute to liquidation sales as well as final reporting.

VANS, INC., Orange, California, Director, Retail Systems, 1993-1996.

Implemented core merchandise solution on time and within budget.

Established and improved existing physical inventory procedures and

reporting, saving company $20,000. Revised and established financial

controls for retail assets, preventing ongoing loss of inventory, cash and

additional assets. Selected and installed point-of-sale cash register

system, resulting in operational enhancements as well as annual savings of

$60,000 for company. Reduced retail inventory shrinkage from 6.4% of sales

to .75% of sales during two-year period, resulting in savings of $300,000

annually.

AARON BROTHERS, INC., Commerce, California, POS-Sales Audit Manager, 1984-

1993. Managed team of three sales auditors. Identified and corrected long-

standing error in order to enable upgrade of Sales Audit module to latest

version. Replaced POS registers for all stores in three states and acted

as help desk specialist.

BUILDERS EMPORIUM, Irvine, California, POS Training Team Member, 1982-1984.

Selected to participate in major initiative to replace non-electronic

registers with first-generation POS registers. Performed installation of

store system and supported on-site go-live operations during first two

weeks of implementation.

EDUCATION

CALIFORNIA POLYTECHNIC STATE UNIVERSITY, San Luis Obispo, California

B.S., Business Administration, 1981

AFFILIATIONS

Project Management Institute

AWARDS AND ACHIEVEMENTS

Pipeline Award for Core Merchandise System Implementation, Q1 2010, Pacific

Sunwear

Pipeline Award for Store Pricing Project, Q3 2008, Pacific Sunwear

Spirit of Disneyland Resort Award for Operational Excellence, 2007, The

Disneyland Resort

Excellence Award, 1999 and 2001, Core Merchandise System Implementation,

The Disneyland Resort

Outstanding Sales Support Award, 1990, Aaron Brothers, Inc.

APPLICATION & COMPUTER SKILLS

Oracle Retail Merchanidse Suite, Island Pacific Merchandise System, SAS

Planning and Allocation System, PROS Pricing Suite, TradeStone Sourcing

Solution, WebPDM PLM Solution, WMS from Manhattan Associates, QuantiSense,

MicroStrategy, Microsoft Office Suite

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