Customer Service Manager

rosa Tillis

summary

Highly motivated, dependable professional with a

proven ability to manage, organize, and work

independently towards a given goal. Consistently

recognized for outstanding abilities and sound work

ethic. Possess a strong aptitude for evaluating

and resolving customer requests and problems.

Seeking a challenge that utilizes my experience,

skills and education to full potential.

Experience

7/2010-Present U.S. Cellular (Flex-Execs)

Tulsa,OK

Human Resources Recruiter/Staffing Assistant

Full cycle recruiting, build relationships with

team, associate relations, and candidates to meet

staffing needs

Advise and counsel leadership regarding recruitment

strategies, hiring flow, and candidate selection

Manage candidates through the hiring process to

include follow up after onboard

Coordinate and organize career fairs, build

relationships with organizations in the market

Accurately note the candidate file and updated

status changes in the applicant tracking system,

Taleo.

7/2008-7/2010 Oklahoma Childhood Obesity

Foundation Bixby, OK

Events Coordinator

Directed the planning and execution of fundraising

and corporate events

Developed new events held at various venues

Designed and produced all marketing materials

Composed and distributed fliers and news releases

to generate media attention

Built and maintained key volunteer relationships

Recruited, trained, delegated, coached, motivated,

and evaluated the performance of participants and

volunteers for all events

Source and secure sponsorship throughout Oklahoma

Worked in a team environment to effectively

represent the organization's mission

3/2008-11/2009 Independent Nursing Services

Tulsa, OK

Office Manager, OK Team

Directly responsible for personnel and productivity

of Oklahoma branch office. Effectively increased

profitability for Oklahoma office by 75% over six

months.

Marketed to Oklahoma area hospitals and nursing

homes to secure PRN shifts and travel contracts

when available.

Interacted with Chief Nursing Officers, CEOs, CFOs

and Hospital/Nursing Home Coordinators to obtain

facility placement contracts.

Directly responsible for accurate and complete

documentation for all employment files including

tax forms, background checks, drug screens,

employment verifications and work history.

Created multiple recruitment and retention plans

for the Tulsa Branch.

Oversaw and monitored daily recruiting efforts

towards achievement of company goals.

Highly involved with development of 2008 and 2009

business plan with Accounts Manager.

Hiring and placement of nurses, including

interviewing, screening, and direct skills

marketing.

Initiated meetings with Oklahoma Team and Corporate

office to identify gaps and work towards bridging

those gaps that hinder progress and results

improvement.

Responsible for payroll for PRN nurses and contract

nurses.

Effectively managed and mentored staff, increased

morale and customer service experience of client

facilities.

Initiated and formalized operational processes for

Oklahoma office.

Provide summary overviews of eligible benefit

offerings to new employees.

Ensure all benefit plan documents are accurate and

current.

Establish employee eligibility, coverage, effective

date and premium payment responsibility for

employees.

4/2005-1/2007 University of Phoenix Tulsa, OK

Enrollment Counselor/Recruiter

Instrumental in helping the Tulsa campus exceed its

semi-annual enrollment objectives.

Met or exceeded daily quota for prospective student

contacts and enrollments.

Contacted at least 100 prospective students daily

to set meetings to discuss individual educational

goals.

Provided students with available degree and

financing options with the university.

Assisted students with their FAFSA (Free

Application for Federal Student Aid)

Supported students on their financial lending

decisions.

Developed academic plans for degree completion

following standardized policies and procedures.

Performed multiple tasks effectively and

efficiently in a results-oriented environment.

5/2004-5/2005 Aetna Health Insurance Arlington, TX

Customer Service Representative

Interacted with customers in a high volume call

center to provide information in response to

inquiries about products or services.

Effectively managed customer complaints.

Developed a comprehensive knowledge of medical

insurance as well as a vast understanding of

Microsoft Office Products.

Processed Medicare questions and claims.

Maintained excellent attendance and punctuality

while meeting customer service expectations and

goals.

Cooperatively worked and established positive

relationships within the organization.

Education

1999-2003 Oklahoma Baptist University Shawnee, OK

Bachelor of Arts In Family Psychology

Minor in Religion

Active participant and Co-Captain of OBU Women's

Basketball through duration of my education.

Recipient of the Tomolonis Award for outstanding

teamwork, leadership, and character within the OBU

Athletic Department.

Managed and positively influenced students during

two academic years as Head Resident Advisor.

Committed member of the Athenians Social Club from

2000-2003.

ROSA TILLIS 918-***-**** ********@***.***

Phone 918-***-**** e-mail ********@***.***

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