Customer Service Manager

Professional summary:

A dependable professional with a history of increasing responsibility

seeking to utilized my industrial management, customer service training and

business development skills.

Experience:

HMI Tech

Spherion, TN 2008 -Current

. Provide technical support for IDS and EDS systems

. Execute daily routine performance checks of systems to ensure that

proper standards are uphelded by company rules and regulations

. Generate and forward reports with daily information received from the

Finance Department

. Troubleshoot equipment as problems occur during daily operations

General Manager Regal Auto Wash & Detail, Nashville,

TN/Conyers, GA 2002 -2007

. Management of 15-25 employees including recruiting, reviewing job

applications and interviewing job applicants, checking references,

conducting pre-employment background checks, hiring and training

. Management of store merchandising

. Perform all store opening and closing procedures

. Accounts Receivable/Cash out and payroll before corporate

. Overseeing all facets of store inventory processes including receiving

product and data reports

CNC Operator Hayward

Industries, Nashville, TN 2003 - 2005

. Tool & Die setup

. Checked fabricated Dies, fixtures and special tooling against

established tolerances

. Fabricated parts as assigned by job tickets

. Checked all parts built to blueprint

. Delivered completed tool to manufacturing team

Warehouse Worker Ablest Temp

Service, Nashville, TN 2000 - 2002

. Various industrial positions including forklift operator, material

handler, and machine operator.

Mechanic/Trailer Repairman Central

Transport, Nashville, TN 1997- 2000

. Performed maintenance inspections

. Completed diagnosis and repairs

. Assisted in relocating shop moving equipment

Welding Technician

M. Cohen, Nashville, TN 1996 - 1997

. Spot, mig and stick welding

military training:

United States Navy 1990 - 1995 General Discharge

Heavy Equipment Operator, E3

Conducted a wide range of heavy equipment repairs in accord with OSHA and

NAVOSH regulations. Performed welding, cutting, and grinding on materials

such as carbon steel, stainless steel, aluminum, and copper-nickel.

Skills:

Basic keyboarding skills, PC literate, General Microsoft Office

applications, Some hardware replacement skills, Prior sales experience,

Customer Service, Call Center, Inventory, Accounts Receivable,

Spreadsheet, Prior Management experience, Ability to use precision

measuring tools including calipers, micrometers and height gauges, Ability

to read and interpret part and assembly drawings, Hydraulics, Air

compressors, Fabricating and welding experience. I also have skills

Microsoft office, Word, Excel, and PowerPoint.[pic]

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