Customer Service Sales
Resume:
Tiffany Curtis
Baldwin City, Ks. 66006
Summary of Qualifications
Offering 20 years of combined and comprehensive experience in business,
management, consumer finance and customer service. Expertise includes
credit evaluation, consumer relations and departmental training. Provide a
solid track record of consistently exceeding corporate goals and increasing
revenues, while maintaining a high level of customer satisfaction.
Experience
4/07 - 12/09 Kansas State Bank, Baldwin City, Kansas
Loan Processor, Secondary Market
. Processed all secondary market and Rural Development loans
for 2 branch offices and 3 sister banks.
. Proficient in LP, DU and GUS underwriting systems and
Dynatek-Morvision documents system.
. Established relationships with additional investors, M.I.
and underwriting companies to assure a variety of lending
programs.
. Created several marketing strategies and composed customer
mailers to improve in-house and secondary market loan
volume.
. Exceeded income goals by an average of $500 per loan while
still providing our clients with competitive rates.
. Attended monthly realtor luncheons and chamber events to
generate leads and maintain a presence in the community.
. Quoted and locked all rates.
6/05 - 3/07 TW Consulting, Overland Park, Kansas
Administrative Assistant
. Contacted companies Principals interested in sales
consulting services.
. Help create sales and customer service policy manuals.
. Rehashed all sales leads in order to properly train sales
personnel.
. Performed all administrative duties as requested.
1/04 - 5/05 Pacesetter Corporation, Lenexa, Kansas
National Consumer Finance Manager
. Reviewed all bank rejected loans for 68 sales offices and
made recommendations for approval through our lending
institution.
. Saved an average of 36% of all bank losses.
. Increased corporate revenues by an average of 1.2 million
per month in saved losses and alternative financing
options.
. Developed relationships with multiple outside lenders to
create more financing options for our clients.
. Prepared all month end financial reports and analysis.
1/00 - 1/04 Pacesetter Corporation, Lenexa, Kansas
Regional Consumer Finance Manager
. Reviewed all bank rejects for 36 sales offices in the
central region and made recommendations for approval.
. Saved an average of 33% of all bank losses.
. Increased corporate revenues by an average of $380,000 per
month through saved losses.
. Trained all sales personnel within the central region on
credit application procedures, credit approvals and
denials, filing and fees.
1/95 - 1/00 Pacesetter Corporation, Lenexa, Kansas
Consumer Affairs Manager
. Recruited to launch the start up the company's QSP program
- Quality, Service and Professionalism.
. Increased sales to existing customers by 24% through
excellence in customer service.
. Recognized nationally as the #1 profit center in customer
satisfaction in the corporation.
. Trained all department managers and personnel on the QSP
program and ethics to assure quality customer service.
Education
1985 - 1987 University of Nebraska Omaha 1993 - 1995 JCCC
Business Major
Nursing
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