Sales Customer Service
Resume:
Kerri Morgan
Olathe, Kansas ****2
abj92l@r.postjobfree.com
Objective
To enhance and continue my career using my creativity and my skills
developed from my background in Retail Management, Sales and Customer
Service.
Work Experience
Sales and Merchandising
3/2009 to present Sentimental Journey Olathe, KS
Creating displays using items found within the store to designate different
themes in the entrances and throughout the store which have increased
sales. Assist owners with daily operations of the retail store, including
opening, closing and all aspects of customer care, record keeping and
accounting.
Sales Consultant
10/2008-3/2009 Compdata Surveys Olathe, KS
Introduce new and existing Human Resource professionals to the
Database for compensation and benefit statistical data, invite them to
participate in our wage and pay practice survey and sell access to the
results of the survey. Utilize an online Web Demonstration for sales
purposes via conference calls. High close rate for both new and
returning customers as well as an above average rate in upgraded
product purchases. Awarded weekly performance bonuses. Won sales
competitions. Exceed expectations on a continual basis.
Inside Sales Consultant
6/2007 - 8/2008 ServiceMagic, Inc, Lenexa, KS
Facilitated marketing and advertising strategies to residential contractors
by educating them on the value of the ServiceMagic.com lead referral
program. Extensive sales and negotiation training, cold call sales
marketing approach. Recognized several times for outstanding performance.
Initiated motivational training for co-workers and led several team
building
events. Developed long term customer relationships.
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Kerri Morgan
1613 S Kiowa Dr
Olathe, Kansas 66062
Assistant Manager/ Merchandising
9/2005 - 1/2006 Salvation Army Thrift Stores, Gladstone, MO
Trained in all aspects of managing a large retail clothing and hard goods
store. Supervised 5-10 employees depending on the shift. Updated all visual
displays weekly which helped us to achieve our goals set by the District
Manager. Maintained accounting records and daily deposits for the Manager.
Helped with opening and closing store duties. Learned how to colorize
clothing and the importance of keeping stock clean, organized and
refreshed. Developed relationships with delivery drivers, men from the
Center and all of my co-workers.
Store Manager
2/2004 - 8/2005 Majr Thrift Stores, Claycomo, MO
Front end store Manager for a not for profit thrift store. Opened and
closed the store daily. In charge of Merchandising for the store, creating
new displays. Recruited and hired employees, created schedules. Created a
training program for all new cashiers. Kept detailed records and did all
transaction accounting. Maintained a current and fresh inventory of
clothing, house wares, and hardware by working closely with the sorting
warehouse and donation delivery teams.
Sales Support and Customer Service
11/2001 - 1/2003 Gateway Computers, Kansas City, MO
Provided customer service and sales support for a Small Business sales team
of 30. Entered orders, tracked them through the manufacturing warehouse for
clients. Notified both sales team and clients when orders shipped. Followed
up with clients after they received their orders.
Maintained customer database information for sales team members.
Education
Kansas State University, Manhattan, KS
Focused my studies on Speech/ Communications and Interior Design
Other Experience
JD Reece Realtors-Residential Sales Representative
TradeNet Publishing-Customer Service in a high volume call center.
Manufacturing Environment.
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