Customer Service Manager
Resume:
Dear Hiring Manager:
I am experienced in shipping and receiving aspects of logistics and have leadership
experience as a lead man and small warehouse manger, with over years of extensive
experience in a logistics and manufacturing setting. I am a dedicated and innovative hard
working professional with significant experience in the management of shipping
divisions. I am enthusiastic and a team leader that is able to establish positive work
environments and respond effectively to customers needs, And also known for
commitment and being resourceful at cost cutting and productivity improvement.
I can be adaptable and flexible and a excellent problem solver with the ability to
anticipate and prevent issues in the work environment, as well as establishing strong
working partnerships with employees. I like to build professional relationships with
transportation service providers to get the best rates possible and ensures the availability
of sufficient resources during peak seasons. With my previous employers I was able to
create a more successful process in cutting down excessive waste of company resources
and that led to a savings of 10% on packaging materials and eliminated shortfalls by
implementing more accurate inventory process. I feel that my experience and skills
would be an asset for this job position.
Thank you for your time and consideration. I hope to have the opportunity to show you
my hard work ethic and composure under pressure
Sincerely
PAUL BELTRAN
PAUL BELTRAN
Mobile Phone: 909-***-****
Secondary Phone: 909-***-****
E-mail: abj90y@r.postjobfree.com
OBJECTIVE
To obtain a position in Shipping & Receiving that will utilize my extensive warehousing
experience versatility in all shipping aspects of logistics.
REFERENCES
Jerry Gaskins
Chief Executive Officer Erasoul enterprise
abj90y@r.postjobfree.com
Professional
WORK EXPERIENCE
Warehouse Manager
July 2007 - August 2010
Erasoul Enterprise 1215 E. acacia st. ontario, ca, 91761
managed the daily operations of the warehouse.
including shipping & receiving departments, returns, sales, customer service and
train new employees and delegate duties as well as dealing directly with customers
either by telephone, email or fax.
• Prepare shipments for postal or commercial conveyance, determine most economical
and efficient shipping method, select appropriate shipping container, pack items to ensure
safe delivery.
• Prepare bills of lading; check items to be shipped against work orders to ensure that
quantities, destination, and routing are correct.
• Receive and unload incoming materials and compares information on packing slip with
purchase order to verify accuracy of shipment; may process return shipments from
customers.
• Sort, counts, package, label, insure, unpack, and log inventory which is shipped.
• Inspect shipments for damages or defects; record discrepancies or damages and notify
purchasing personnel.
• Deliver items to requisitioning departments and obtain authorized signatures for
accepted items.
• Trace lost shipments and resolve customer claims of lost shipments & initiate proof of
delivery documents.
• Maintain department database, prepare routine reports, and file shipping records.
• Operate dolly, pallet jack, and/or forklift in loading and unloading supplies and
equipment; operate shrink wrap machine; operate company vehicle to deliver shipments;
assist in routine maintenance of equipment and shipping area; lock warehouse and set
alarms.
• Follow established departmental policies, procedures, and objectives, safety regulations.
• Lead, guide, and train employees performing related work.
SHIPPING, RECEIVING CLERK
July 2007 - September 2007
BIOMET SPORTS MEDICINE Rancho Cucamonga, CA
Medical Devices and Supplies
general shipping receiving duties
pull order items from picking sheet. sort and palletize orders. prep packages or pallets for
shipment. process orders with fed ex. or freight carriers,(abf, schneider, old dominion,)
close out order sheet, invoice and file. maintain a standing count of inventory. unload and
sort incoming inventory. customer service tasks and responsibilities- deal directly with
customers either by telephone, fax, email.
I respond promptly to customer inquiries, handle and resolved customer complaints.
obtain and evaluate all relevant information to handle inquiries and complaints.
perform customer verifications.
LEADMAN
July 2006 - July 2007
SIERRA ALUMINUM Fontana, CA
Manufacturing - Other
It was a fast pace assembly line were we produced commercial windows, for sky-rise
buildings. I had to have great attention to detail, one mistake would cost the company
thousands of dollars in repairs and shipping and costs.
as lead man i would delegate duties to workers in my department regarding daily duties
and task. prep windows for shipment. pull and package replacement parts and process via
ups express. load & unload containers with building materials and finished windows via
forklift. prepped product for final inspection in the form of testing, sampling, inspecting
and sorting products being manufactured.
SHIPPING,RECEIVING CLERK/PARTS COUNTER
August 2004 - May 2006
Advanced Performance Redlands, CA
Automotive and Parts Mfg
Parts counter/ customer service rep. i over saw the shipping & receiving department as
well as the replacement parts counter. pulled orders from pick sheet. packaged and
processed orders via ups, usps, fed ex or freight. invoice order if necessary. cleaned and
maintained shipping area. follow up with trucking companies regarding freight shipping.
email or phone customers to trouble shoot.
operated forklift and maintained.,
SKILLS
Forklift Certified Expert
Cherry Picker Expert
Electric pallet jack & hand truck Expert
Electronic Data Interchange-- EDI Expert
Advanced Shipping Notification---ASN Expert
UPS worldship software Expert
FedEx Ship Manager software Expert
Label matrix(shipping label creator) Expert
freight shipping forms Expert
RF scanner gun Expert
LANGUAGES
Spanish Fluent
ERASOUL ENTERPRISES INC.
1215 E. Acacia St. Suite 104
Ontario Ca, 91761
Tel: 909-***-******Fax: 909-***-****
To Whom it may concern,
This is to notify the above persons, that Paul Beltran, worked for Erasoul Enterprises
INC. for over 3 years. He was prompt, very thoughtful and, courteous and He managed
our warehouse, shipping, receiving, returns, and reconciling and we never had any
problem with our inventory count. He is honest, trustworthy and competent. He is also
good with handling customers and their complaints. He is computer compliant with all
the different shipping processes and also can run and operate folk lift and is certified.
Paul was always ready and willing to do any task needed in the office. He will be a
valued and faithful employee to anyone who employs him..
Sincerely
Jerry L. Gaskins
CEO Erasoul Ent. INC.
abj90y@r.postjobfree.com
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