Manager Office

LISA M. CAVERSON

***** *. **** ****** ** ● Vail AZ 85641 ● cell 989-***-**** ● abj90q@r.postjobfree.com

Objective:

With more than twenty years experience in office management and insurance, I am looking for a new

challenge. I believe I have the skills necessary to excel in an office where I can apply my efficient and

multi tasking abilities. Client confidentiality has always been crucial to my success.

Employment:

July 2009 September 2010 State Farm Insurance, Tucson, AZ

Client contacts for quotes and policy servicing.

Settle and draft payments of small claims in office.

File and process to claims center for major liability and personal injury claims.

Jan 1985 – July 2009 State Farm Insurance, Owosso, MI

Office Manager

Direct and coordinate activities of branch office

Hire and train workers

Underwrite policies

Review activity reports to ensure sales quotas are achieved

Compute weekly payroll

Scheduling staff

Track employee benefit compensations, vacation and personal time, and allotments

Reconcile earned commissions for office staff

Interpret, implement and enforce company policies

Education/Certifications

Resident producer license in Accident and Health – May 1998

Resident producer license in Life – May 1998

Resident producer license in Property – May 1998

Resident producer license in Casualty – May 1998

State Farm bank certified – June 2004

1982 Graduate of Corunna High School, Corunna MI

Notary for State of Arizona

Skills

Efficient in the following programs:

Microsoft Word

Microsoft Excel

Microsoft Outlook

Philibert for Windows

Internet Explorer

Quicken Office

Microsoft Windows

Job Duties:

Multi Line phone systems ● customer relations ● balancing accounting statements ● payroll ● employee

benefit reimbursements ● processing customer payments ● staff scheduling and job disbursement ●

claims data entry including bodily injury, lawsuit, personal injury, lost wages, death, homeowner, hospital

income.

Contact this candidate