Sales Customer Service
Resume:
Linda Hinojosa
Abilene, TX *9606
abj900@r.postjobfree.com
Experience I have a diverse background in the following areas: management,
Summary: supervisory role, a paralegal, medical transcriptionist, in Work
Force individual development, customer service, and sales.
These skills have allowed me to become a well rounded individual
and an asset to any team, as a supervisor or a worker. I am
self-motivated, results-oriented, and I display a high energy
for learning and getting the job done.
Experience SEPT 2008 to JUNE 2010, 40 Hours/Week
Appointment Clerk
HCRS, Inc at the 7MDG Clinic, 697 Louisiana Rd
HCRS, Inc, 866-***-****
Responsible for answering phone calls, make appointments for
dependents, retirees, and active duty members, telephone
consultations (t-cons), work on Composite Health Care System
(CHCS) and Composite Health Care System II (AHLTA), request
refill of medications, and request authorization for referrals.
Receive, process, transmit, and forward electronic messages and
documents as appropriate. Courteously receive and answer
questions from telephone callers. Ensure requests for
appointments are scheduled in appropriate setting and at
appropriate time/day, with the appropriate provider using
current booking capabilities. Screen patients to determine
eligibility for care and refer those contacts needing staff
attention. Modify, edit, and create provider's schedules to
accommodate patients' needs as needed. Ensure phone numbers and
addresses are current at time of call. Create, establish, and
file medical records. File all patient data in appropriate
location in medical record. In my time of working here at
Dyess, AFB, as an appointment clerk, I have achieved recognition
through my liaison from Air Combat Command (ACC) out of 15 bases
for consistent placement as number one for best service
provided, prompt timing in answering calls and first call
resolution.
JUN 2006 to SEPT 2008, 40 Hours/Week
Appointment Clerk
NiteLines USA, Inc at the 7MDG Clinic, 697 Louisiana Rd
NiteLines USA, Inc, 800-***-****
Responsible for answering phone calls, make appointments for
dependents, retirees, and active duty members, telephone
consultations (t-cons), work on Composite Health Care System
(CHCS) and Composite Health Care System II (AHLTA), request
refill of medications, and request authorization for referrals.
Receive, process, transmit, and forward electronic messages and
documents as appropriate. Courteously receive and answer
questions from telephone callers. Ensure requests for
appointments are scheduled in appropriate setting and at
appropriate time/day, with the appropriate provider using
current booking capabilities. Screen patients to determine
eligibility for care and refer those contacts needing staff
attention. Modify, edit, and create provider's schedules to
accommodate patients' needs as needed. Ensure phone numbers and
addresses are current at time of call.
JAN 2005 to JUN 2006, 40 Hours/Week
Legal Assistant I
Hendrick Medical Center, 1900 Pine
Rosemaria Levinsky, 325-***-****
My job responsibilities included but were not limited to
assisting General Counsel and Legal Counsel in providing legal
services to Hendrick Health System and its affiliates. I began
as a Law Clerk and after five (5) months of employment, received
a promotion to Legal Assistant I. I drafted legal instruments
for review by attorney, using appropriate approved forms, and
originated memoranda and correspondence in connection with
assigned work and with other matters as requested. In addition,
I composed and typed letters, memoranda and reports from written
copy of dictation; generated meeting agendas and minutes as
required; opened and routed incoming mail and distributed
correspondence and other material to appropriate staff.
Additionally, I answered telephones, greeted customers, routed
calls and personnel, took messages, and provided routine
information to customers; established and maintained an accurate
tickle system and retrieval of same; established and maintained
a legal filing system and legal and other files and records on
an ongoing basis; maintained legal library, inventories and
ordered departmental supplies regularly.
AUG 2004 to OCT 2004, 20 Hours/Week
Appointment Clerk
Altos Federal Group at the 7MDG Clinic, 697 Louisiana Rd
Altos Federal Group, 210-***-****
Responsible for answering phone calls, make appointments for
dependents, retirees, and active duty members, telephone
consultations (t-cons), worked on Composite Health Care System
(CHCS), request refill of medications, and request authorization
for referrals. Received, processed, transmitted, and forwarded
electronic messages and documents as appropriate. Courteously
received and answered questions from telephone callers. Ensured
requests for appointments were scheduled in appropriate setting
at appropriate time/day, with the appropriate provider using
current booking capabilities. Screened patients to determine
eligibility for care and referred those contacts needing staff
attention. Modified and edited provider's schedules to
accommodate patients' needs as needed. Ensured phone numbers
and addresses were current at time of call.
MARCH 2003 to JULY 2004, 30-40 Hours/Week
Office Manager
Information, Tickets and Travel, 357 Ave B
Captain Julio Hernandez, 325-***-****
My responsibilities consisted of selling attraction tickets,
scheduling tours, cruises and schedule airline trips. Developed
accurate tracking spreadsheets for ticket sales on Excel.
Planned and organized outings for base personnel. Handled in
excess of $10,000 in cash and ticket inventory daily and include
keeping accurate and precise financial accounting records. Self
marketed office to better meet the needs of customers and office
financial responsibilities. First manager to show a positive
yearly gain in excess of $4, 000. Consistently on target with
budget financials and posted accurately on time every time.
SEPTEMBER 2002 to MARCH 2003, 20 Hours/Week
Recreational Assistant
Information, Tickets and Travel, 357 Ave B
Captain Julio Hernandez, 325-***-****
My job responsibilities include but not limited to selling
attraction tickets, tours, cruises and scheduled air sales.
Developed accurate tracking spreadsheets for ticket sales on
Excel. Planned and organized outings for base personnel.
Handled in excess of $10,000 in cash and ticket inventory daily.
Established new business relationships with vendors in local
area along with sports vendors in Dallas and San Antonio.
Created training manuals and materials on MS Word for the travel
software used in order to facilitate training for fellow
employees. Provided outstanding customer service and formed a
loyal customer base that was second to none.
MAY 2001 to PRESENT
Mary Kay Independent Consultant
Self-employed
Manage the amount of inventory carried in stock by determining
financial goals. Deliver product as requested by customers.
Maintain accounting for deposits made, taxes received, office
expenses, gas and mileage used, and profit or loss statements.
Keep track of customer profiles for follow up orders. I provide
superior service for my customers.
JUL 1997 to MAR 2001, 40 Hours/Week
General Sales Travel Supervisor
Cendant Travel, 3001 E Pershing Blvd.
Theresa Tisdale, 303-***-****
Responsible for the sales and leadership development of fifteen
consultants in a call center environment. Responsibilities
included supervision of utilization, turnover, sales, preferred
sales, service levels, and the development of overall action
plans to improve consultant performance. Participated in
developing and supporting the business unit's goals and
initiatives. Worked with the Work Force department to create
spreadsheets on Excel in order to manage statistics, call volume
and sales.
AUG 1995 to AUG 1996, 40 Hours/Week
Member Service Representative
Warren Federal Credit Union, PO Box 3200
Charlene Todd, 307-***-****
Provided a variety of service functions, including processing
share accounts, share draft accounts, loan transactions, cashing
share drafts and checks, send Cumos and wires, sell money orders
and traveler's checks. Also processed mail, maintained account
records, cross-sold services, file account cards and did some
typing. Learned all aspects of different departments.
Maintained and operated facsimile, copy machine, 10 key
calculator, computer terminal and printer equipment.
MAR 1993 to MAR 1995, 40 Hours/Week
Receptionist
Frank R. Rivas and Associates, 601 NW Loop 410 Ste 200
Frank R. Rivas, 210-***-****
Open new cases using Microsoft Word, answer phone and direct
calls to appropriate person; send legal documents through
facsimile; type letters to claims offices and clients; worked on
all Friendly Suit cases; work on Word Processing computer;
translated information from a dictaphone; received all incoming
mail. Specialized as a Spanish speaking interpreter for the
firm. Displayed an excellent demeanor when dealing with the
public. Took initiative in assisting co-workers in areas beyond
my job responsibilities.
DEC 1989 to JUN 1993, 40 Hours/Week
Cashier/Sales Person
Foot Locker, 1802 NE Loop 410 Ste 525
Arthur L Faison, 210-***-****
Started off as a cashier with basic duties that consisted of
only the basic register operation. Worked my way up to a head
cashier and became one of the highest paid employees at my
position for this company at that time. My responsibilities
were then expanded to those of an assistant manager and retained
my other duties such as, sale merchandise; opening and closing
store; accept all incoming merchandise; stock shoes and
accessories; inventory all items in store and train any new
cashiers.
Formal Some college-less than one year
Education Medical Transcriptionist - Stratford Career Institute,
Washington, D.C.
Business, Accounting - Coastline Community College, Fountain
Valley, CA, GPA 3.00, 12 Hours, Semester
Business, Science, St. Phillips Community College, San Antonio,
Texas, GPA 3.40, 12 Hours, Semester
Diploma, Business, Science, Judson High School, Converse, Texas,
1992, GPA 3.40
Awards Excellence in Leadership - January 1996
Top Team - January, 1999 and August 1999
Number 2 in Sales - July, 2002
Nominated for AF Services Senior Civilian Specialist of the Year
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