Customer Service Sales
Resume:
Tanya Mayhew- Lawrence
Nashville, TN 37218
**************@*****.***
Objective
Seeking a career opportunity with an organization that offers growth
potential that affords me the opportunity to work closely with people, to
mentor, and encourage people to be the best that they can possibly be.
Education
February 2009 Associates Degree - Criminal Justice
. Worked hard to balance work with being a single parent and a full-time
student. Through perseverance and commitment, I was able to finish this
phase of my education.
Experience
July 1996 - June 2001 Correctional Officer
June 2001-December 2003 Correctional Officer Sergeant
December 2003-March 2010 Correctional Lieutenant
Davidson County Sheriff's Office Nashville, TN
Responsibilities included conducting cell check observations, cell
searches, performing thorough pat searches on male offenders, and strip
searches on female offenders, shift briefings, managing time and
attendance, performance evaluations, completing disciplinary forms on
offenders and officers, counseling staff members, overseeing a staff of 58
correctional officers' daily duties, and the overall care, custody and
control of 1200+ offenders. Also Maintained confidential files and records,
handle inquiries concerning agency procedures and policies from department
personnel and manage the daily operations of a male correctional facility,
and a female correctional facility.
March 2002 - January 2006 Customer Service
January 2006-July 2009 Package Handler
R & R Multimedia Nashville, TN
Customer Service responsibilities include billing, greeting, customers,
call center, retail sales, resolving conflict, analyzing, information,
multitasking & documentation
Package Handler responsibilities include sorting and assembly, and
maintaining production.
Promoted to Package Handler on January 3, 2006 to July 2, 2009-Physical
fast paced position
.
Skills
. Ability to maneuver around comfortably in any Jail Management System
. Proficient in Microsoft Office (Word, Excel, & PowerPoint)
. Excellent customer service skills
. Multi-tasking capabilities
. Ability to maintain confidentiality
. Ability to work in a team environment
. Ability to deal with the public effectively
. Ability to establish and maintain effective working relationships
. Knowledge of office management and organizational methods
. Ability to follow oral and written instructions
Strengths
. Self Starter
. Team Player
. Ability to work well with others
. Quick learner
. Dependable
. Loyal
References Furnished Upon Request
Tanya Mayhew
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Tanya Mayhew
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