Customer Service Sales

Andrea J. Griffin

*** ******* ***** ******, ** 30084 678-***-****

***********@*******.***

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OBJECTIVE

I aspire to work in a thriving environment where I can utilize my

exceptional interpersonal communication skills, organizational skills,

creative abilities, as well as a variety of computer skills: Microsoft

Works for Windows, Microsoft Word, Spreadsheets, PowerPoint, Cash

Register, and the Internet. I work hard and pay close attention to

detail even when working under pressure. I learn quickly and always

provide superb customer service. Through my matriculation at Georgia

State University, I utilized multitasking skills, effective listening and

public speaking skills, teamwork, and leadership abilities. My hard

working parents taught me to take initiative, prioritize task and be

dependable and prompt everywhere I go.

EDUCATION

Aesthetic Licensee International School of Skin and Nail Care

May 2004-Sept. 2005

B.A. in Business Marketing/Advertising Georgia State

University, Graduated Dec. 2001

WORK HISTORY

Whole Foods Market Atlanta, GA April 2010- Present

Cashier/Customer Service Team Member

Warmly and promptly greet customers, assist customers with their product

selection. I also provide information about products, store policy, and

procedures. I quickly and efficiently process customer's items in a

professional while always being customer service oriented. Perform

financial duties such as retrieve, process, and relinquish monetary funds

to customers each day. I also assist other team members through learning,

giving a helping hand and through education.

Banana Republic Norcross, GA Nov. 2009-

March 2010

Sales Associate, Seasonal

Warmly and promptly greet customers, assist customers with their apparel,

accessories, jewelry, under garment and fragrance selections, resolve

customer's complaints and problems, up sell and make recommendations to

customers about store products, communicate store policies and procedures

to customers, utilize loss prevention techniques, sell Banana Republic

credit cards, promote store events and store promotions by speaking to

individuals and small groups, organize store products, utilize the

computer software to identify price and location of products, order

products, and sell apparel, shoes, under garments, fragrance, jewelry, and

accessories.

The Griffin House Tucker, GA Sept. 2005-Nov.

2009

Caregiver/Full-time Mother

Retrieved, maintained and filed records, managed financial accounts,

procured and maintained inventory, maintained a pristine work environment,

Scheduled appointments, taught and cared for baby/ infant/toddler, taught

(math, science, art, literature, English, Spanish, French, Italian,

physical education, anatomy, geography, and history), and cared for

toddler.

My Favorite Spa Alpharetta, GA Oct. 2004-

Feb. 2005

Receptionist

Excellent Customer Service, promptly Scheduled Appointments, Clerical

duties (retrieved, maintained, and filed records, answered phones, called

clients, registered clients daily, entered and retrieved data from client

databases, operated the cash register daily, printed financial reports

nightly), performed Spa Concierge duties such as (answered client

questions, informed clients of spa policies and procedures), Retail Sales

of skincare lines such as (Cosmedix, M.D. Formulations, and Valmont)

assisted the manager in managing inventory of retail and supply products,

maintained a pristine work environment.

Rich's-Macy's Atlanta, GA Nov. 2003-

Oct. 2004

Sales Associate/Beauty Advisor

Superior Customer Service (warmly greeted customers, directed them to

their desired destination, and successfully met their product and

skincare needs), met High Sales goals, Utilized cash register, primarily

sold the cosmetic retail lines of Estee Lauder & Origins, assisted

customers and sold other products from the retail lines (Chanel, Dior,

Lancome, Shiseido, Clarins, Elizabeth Arden, Persciptives, Clinique,

StriVectin, Fashion Fair, and Benefit), sold store credit cards, promoted

store events, registered clients for store events, performed clerical

work ( created, maintained, retrieved, and filed client records, answered

phones, assisted in managing inventory of retail products and supplies),

placed cold calls to clients to promote and register clients for store

events, displayed products according to company policies and procedures,

maintained the cleanliness of our environment, and performed spa services

such as (hand, face, neck, and back massages, applied skincare products

to clients skin, and applied cosmetic products to clients face and body

(make-up artistry)).

Merry-Go-Round Incorporated Macon, GA June 1995-

December 1995

Sales Associate (Summer job that extended to an after school

job)

Achieved the highest sales figures earning me the award of Employee of

the Month July 1995, exceeded sales goals, sold apparel and accessories,

advertised the store's apparel, and maintained a pristine work

environment.

FREELANCE WORK

ASSERA'S VEIL Make-up Artistry Atlanta, GA Jan. 2003-Nov. 2003

Owner/Manager/ Makeup Artist/ Beauty Consultant

Managed marketing activities and promotion materials, recruited and

managed volunteers, serviced customer's beauty requests and inquires,

resolve customer's complaints and problems, answered phone calls,

created, maintained, and filed customer records, composed thank you

letters to existing clients, and performed makeup artistry and beauty

consultations for weddings.

Mocha Delites Atlanta, GA September 2002

Sales Associate, On Call Temp.

Performed exceptional Customer service, cashiered, prepared food

(sandwiches and pastries) and beverage products (specialty coffee and

smoothies), and maintained store's appearance.

Next Level Television Atlanta, GA June 2001-August 2001

Marketing Director, Host, and Stylist

Designed promotional campaigns, Hosted Next Level TV show, conducted

interviews, recruited volunteer model talent and styled hosts and models.

INTERNSHIPS

M&M Products Company Atlanta, GA May 1999-July 1999

Marketing Director Assistant, Mini Internship

Promoted M&M products at events, assisted in casting model talent,

answered phones and assisted callers, and maintained, retrieved, and

filed records.

Early Family Practice Center Fort Valley, GA June 1994-

August 1994

Administrative Assistant, Mini-internship

Organized, maintained, retrieved and filed patient records, made new

charts, entered patient insurance and contact information in the

computer, greeted patients, and answered phones.

AWARDS

Merry -Go-Round Inc. Employee of

the Month July 1995

Rich's Macy's (Origins) Second Place Highest

Regional Sales March 2004

Banana Republic Employee who sold the Most Sweaters

December 2009

REFERENCES

References are available upon request.

Contact this candidate