Customer Service Manager
Resume:
Ryan Turok
Kirkland, WA 98033
abj8zj@r.postjobfree.com
Retail Manager / Retail Consultant
Profile:
= Experience as a Retail Store Manager for twelve years
= Freelance Retail Consultant
Career
Background:
BCBG MAXAZRIA: Seattle, WA
Store Manager, 06-09/present
Responsibilities:
daily operations, customer service, client building, store presentation,
strategy planning, maintaining stock levels, and inventory control
Supervisor: (staff count 10)
recruiting, interviewing, sales training, client building and development
training, scheduling, job reviews, goal setting and accountability, team
motivation, and team development
Achievements:
= 20% business increase over start of 2009 from 06-09 through end of
quarter four 01-10
= developed and maintained a monthly client business of 25% with and
average ADS of $550
= developed and promoted three associates from Seattle location to
management positions at Bellevue location
= Acting Store Manger for Bellevue location 09-09/10-09 and 02/10 in
conjunction with heading Seattle
= Reduced LP shrink results for 2009 to a 1%
MF Retail Consulting: Kirkland, WA
Owner/Retail Consultant, 04-08/06-09
Responsibilities:
Consulting with clients on a wide range of retail projects including but
not limited to, sales training techniques, client building, brand
development, new business set up, visual merchandising, retail operations
procedures, human resources, establishing company policies, organization of
sales floor and backroom
Solstice Sunglass Boutique: Seattle, WA
Store Manager, 02-06/04-08
Responsibilities:
daily operations, customer service, client building, store presentation,
P&L budgeting, inventory control, strategy planning, outside marketing and
local event planning
Supervisor: (staff count 6)
recruiting, interviewing, luxury sales training, scheduling, team
motivation, job reviews, goal setting, and team development
Achievements:
= opening manager for first Solstice North West location
= best new store performance award 2006
= contributed a quarterly fashion and sales training article for the
Solstice newsletter
= implemented fashion designer history training for the region
Limited Too: Washington
Store Manager, 03-04/02-06
Co- Manager Bellevue 03-04/01-05, Store Manager Redmond 01-05/09-05, Store
Manager Alderwood 09-05/02-06
Responsibilities:
daily operations, customer service, visual merchandising, store
presentation, maintain stock levels, strategy planning, and inventory
control
Supervisor: (staff count 20)
recruiting, interviewing, payroll projections, job reviews, goal setting,
team development, team motivation, scheduling, and training team in all
areas of customer service
Achievements:
= implemented sales associate mentorship program for new hires
= organized Northgate, Redmond, and Bellevue locations backroom
= Alderwood location #1 volume store in NW= $3m
= turned Alderwood's Red Flag inventory of 18% to 3%
FAO Inc.: Washington
Area Manager Visual Merchandising, 08-03/03-04
Multi unit retail position: FAO, Zany Brainy, (2) Right Start
Responsibilities:
implementing store visual plan, maintaining store image, designing in-store
displays, design and set up store windows, area marketing, organization of
sales floor and backroom, and corporate relations
Supervisor:
working with Store Manager on visual plan and store presentation, educating
store team on visual merchandising and organization
Achievements:
= organizational overhaul of all four stores in less than three months time
= corporate liaison for area store closures
Swatch: Bellevue, WA
Store Manager, 08-01/07-03
Responsibilities:
daily operations, customer service, inventory control, strategy planning,
event planning, outside marketing, and client building
Supervisor: (staff count 4)
team motivation, interviewing, recruiting, team development, goal setting,
scheduling, and job reviews
Achievements:
=recruited and developed new sales team in client building
= built new client base and successful in bringing back old clients
= maintained a less than 1% shrink level
Successories of America: Bellevue, WA
Store Manager, 09-00/08-01
Responsibilities:
set up store policies, client building, vendor relations, inventory
control, marketing, and daily store operations
Supervisor: (staff count 4)
goal setting, team motivation, recruiting, team development, scheduling,
interviewing, and job reviews
Achievements:
= opening manager for first and second Successories location in the North
West
= developed strong relations with corporations
= developed outside sales program, greatly improving client relations
Northtown Mall- Glimcher Property: Blaine, MN
Freelance Visual Merchandiser, 04-99/08-00
Responsibilities:
designed in store displays, window displays, store planning, and overall
store presentation
Achievement:
= designed and implemented a new promotional plan for Northtown Mall and
effectively managed marketing funds
Olson Inc.: Blaine, MN
Retail Manager, 04-97/08-00
Multi unit retail (4) RMU units: Nike Eyewear, Metabolife, EarthSunand
Moon, ESMII
Responsibilities:
policy and procedure set up, product purchasing, P&L balancing and
budgeting, visual presentation, customer service, and daily store
operations
Supervisor: (staff count 11)
goal setting, staff motivation, scheduling, interviewing, job reviews, and
team development
Achievement:= Metabolife RMU #1 location in the Midwest = $1m
Education:
Bellevue Art Museum 2002/2003
Docent training and modern art education
Blaine High School 1994/1998
DECA internship program
Varsity Swimming Team
Outside
Interests:
Memberships: Seattle Chamber of Commerce
Bellevue Art Museum
Gilmore Research Group
Volunteer: Docent Bellevue Art Museum
Interests: fashion, modern art, architecture, furniture design, automotive
design
Contact this candidate