Management Real Estate
Resume:
Laura Everett GCDF
*************@*******.*** Colorado Springs, CO 80915
Education Multi-Skilled Administrative & Business
Bachelors Coursework Professional
****-*******-******** **chnical
University Criminal Highly adaptable and resourceful administrative
Justice/Human Services professional seeking a full-time leadership role in an
office environment. Qualifications include
Associates of Arts Degree diversified knowledge of business and strength-based
1994-Technical Trades Institute philosophies, comprehensive analysis of workflow
process and procedure, program development,
Interior Design relationship management, and team productivity.
Certifications
2007-Colorado Technical Accomplished Skills & Experience
University . Relationship Management: Liaised with county
Typography agency supervisor to negotiate and implement new
2010-Goodwill Industries process and procedures for enhancements to county
Cultural Diversity & Competency program objectives. Collaborated with county agency
technicians and contract employees to build a unified
team culture and positive methods of communication.
International Designation
2010-Center for Credentialing & . Detailed Reporting: Direct oversight and
Education monitoring of 65% monthly client employment outcome.
GCDF-Global Career Development Maintained both client activity reporting and company
Facilitator statistical reporting, for the benefit of future
contract negotiations. Researched and input pertinent
Key Strengths and confidential details of client activities into
Effective communication & Colorado Benefit Management System (CBMS) and included
leadership case comments as necessary.
Positive approach to problem
solving . Program Development: Designed and implemented
Time management with multiple new business model and initiated "Pilot Program" for
priorities the county, which included; structure and provisions
Program development & process of employee operating guidelines, statistical monthly
analysis reporting, and client employment contract and work
Workflow scheduling & database participation agreement.
management
Computer & Internet proficient . Administrative & Scheduling: Analyzed process
and productivity of administrative support staff and
Work History incorporated a workflow schedule including all data
Goodwill Industries entry and administrative tasks. Provided data entry
Colorado Springs, CO and clerical support, assisted clients with general
2010-Administrative Support inquiries, and scheduled appointments. Designed and
2009-2010-Assessment maintained databases for new client registration and
Specialist/Liaison ongoing participation.
2008-2009-Employment Specialist
Assessment & Mentorship: Assessed clients to
determine appropriate
Hewlett Packard-(Temp Position) program for individual cash assistance and personal
needs. Assisted clients to find employment potential
Colorado Springs, CO by creating strength-based action plans, developing
2007-2008-Incident Lifecycle new resume's for success, and mentored clients to gain
Coordinator self-sufficiency through local employment
opportunities.
Deluxe Checks
Colorado Springs, Co Help Desk & Tech Support: Dispatched problem tickets
2006-Customer Management from customers to operational resolve groups, liaised
Representative between workgroups, service desk, customers, and third
party vendors to ensure timely technical support.
Dunmire Property Management Managed incoming service requests and notice of change
Colorado Springs, CO reports through Outlook email and phone
2002-2005-Project communications.
Coordinator/Media Designer
Account Management: Answered incoming calls
Industries & Training pertaining to business and banking products, and
Non-Profit & Social Services assisted customers make correct purchases for their
Real Estate & Mortgage business and personal needs. Met and exceeded company
General Office, Clerical & revenue goals through effective marketing techniques,
Call Center and provided follow-up contact for customer
Retail & Grocery satisfaction.
Specialty Retail & Retail
Management Advertising & Marketing: Designed multi-family and
Inventory & Warehouse commercial property advertising including; print ads,
Restaurant & Food Service flyers, property brochures, business cards,
billboards, calendars, direct mailings, posters,
invitations and postcards, for submission to website
and local publications. Maintained company website
and arranged details for employee events.
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