VICKY GUTIERREZ

**** ********* ***. *** ***

RIVERSIDE, CA 92503

951-***-****

abj8yb@r.postjobfree.com

Objective

To obtain a position which offers opportunity for career advancement.

Where my acquired skills and education will be utilized toward

continued growth and my professional development.

Educational Background

Jurupa Valley High, 2003 to 2007

Mira Loma, CA

-Diploma

Ramona High, 2006 to 2007

Riverside, CA

Certificate-Banking and Financial Services Certificate

Riverside Community College, 2008 to 2009

Norco, CA

-General Studies

Skills

. Organized, dependable

. Bilingual Spanish

. Type/ Data Entry

. 10 key /by sight

. Customer Service

. Sales Support

. Knowledge of office Equipment (Copier/Fax)

. End-of-Day Reconciliation's

. MS Office XP (All Products)

Employment Experience

Dearden's

Rancho Cucamonga, CA

Telemarketing Associate/ Customer Service 5/2010 to Present

Developing effective telemarketing and switchboard. Conduct cold

calling and warm calling while promoting company image of

professionalism, integrity, and quality. Initiate proactive outbound

sales calls to obtain new business from prospects, and schedule

delivery's. Recorded gathered information into database while moving

prospects along sale cycle. Maintain professionalism and proper

etiquette through all forms of communication.

Gutierrez Family

Mira Loma, CA

Caretaker 1/2009 to 4/2010

Provide childcare and organized daily activities. Prepare and serve

nutritious meals. Wash, fold and put away household laundry. Purchase,

inventory, organize, and stock household groceries and cleaning

supplies. Responsible for all meal plans. Maintain a positive attitude

and resolve conflicts among household members. Very diligent and fair

when assigning task and conducting business. Stay active, and

productive in daily responsibilities.

Ingram Micro

Mira Loma, CA

Receiver 10/2008 to 12/2008

Analyzed customer requirements for further products. Successfully

assisted customer in merchandise selection. Quickly established

rapport with customers. Handled returns and exchanges of defective

products for customers. Requisitioned, and stored shipping materials

supplies to maintain inventory in stock for Wal-Mart products.

Examined contents and compared with records, such as manifest,

invoices, and orders to verify accuracy of incoming and out going

shipments.

Speedy Cash

Riverside, CA

Customer Advocate 2/2007 to 5/2008

Resolved problems with customer accounts. Reconciled accounts and made

necessary journal entries. Communicated with customers daily.

Communicated information clearly and accurately. Committed to the

assistance and support of others while maintaining a cheerful and

helpful attitude. Built rapport with customers thoroughly effective,

and precise communication. Assisted customers with inquiries and

provided all pertinent information needed to get cash advancement.

Provided superior customer service and work quality while

demonstrating attention to detail, flexibility and innovation in

resolving problems. Possess effective communication skills, and work

well with others at all levels. Handled customer inquiries and

complaints.

BBVA Bancomer USA

Grand Terrance, CA

Teller 5/2007 to 10/2007

Was responsible for general credits, deposits, night deposits, and

money transfers. Counted money and made change. Reconciled with money

on a daily base. Organized accounting records to generally accepted

standards. Ensured customer service was managed in an efficient and

effective manner. Operated multiple phone lines. Greeted each customer

at teller window and give customer its undivided attention.

References

Available upon request

Contact this candidate