Customer Service Sales

Patrina Hayes

**** ******* ****

Marietta, GA ***68

*********@*****.***

678-***-****

SUMMARY Experienced Customer Service Specialist, using active listening

and advanced communication skills to analyze situations and

reach creative solutions. Strong motivation and drive to excel

are exhibited through maintaining quotas and quality in a fast

paced environment.

CORE Microsoft Office 8,000-10,000 Keystrokes

EXPERTISE Customer Service Inbound/Outbound

Call Center

Supervisor; up to 4 30-40 words per

minute

WORK

EXPERIENCE CSR, Ryla Teleservices, Kennesaw, GA

07/09-Now

Inbound/outbound calls

Gaining agreement with customers

Updating customer information

Opening & processing mail

Resolving customer issues

Spherion, Respironics, Kennesaw, GA 07/08-05/09

Affectively rotate positions on the line

Assist co-workers with TQC

Communicate efficiently in a group environment

Work delegate to complete work goals

Assemble units with speed and accuracy

Shift Manager, Mrs. Winners, Kennesaw, GA 08/06-05/08

Managing a shift of 3-4 crew members

Professionally delegating duties to others

Assisting customers, requiring patience and listening skills

Help to increase sales by suggestive sales

Tele-recruiter, American Red Cross, Kennesaw, GA 10/07-01/08

Making outbound and inbound calls.

Communicating with donors through email/postal mail

Assisting donors, requiring patience and listening skills

Meeting administrative deadlines and goals/scheduling

appointments.

EDUCATION/

HONORS B.S., Exercise and Health Science May 2007

Kennesaw State University, Kennesaw, GA

Deans List: Spring 2006

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