Customer Service Quality Assurance
Resume:
Chartes T. Simpton
Alpharetta, Ga 30022
abj8x6@r.postjobfree.com
Professional Summary:
I am a highly motivated customer service agent/clerical assistant,
continuously seeking opportunities to expand my knowledge by conquering new
tasks and goals. I have enjoyed gaining extensive experience in customer
relations and team building. I have succeeded because of my knowledge,
ability to accomplish a goal and the positive attitude I exhibit with all
those I encounter.
Professional Experience:
Reliant Energy, Houston, Texas
Customer service Rep/Sales consultant/First call resolution specialist :
Handled high volume service and collections call types an assisted
customer's in resolving complex issues in regards to billing. Mastered the
S.A.P operating software system, and achieved 100% scores on all 4
employment benchmark test. Ranked in the top 3 representative for 3 new
hire training classes, also resolved several ongoing customer issues.
Provided each customer with an excellent customer experience, also assisted
new customers while enrolling for new electric service, also advised
customer's on the best ways to resolve disputes with other providers.
Helped customers issue service orders to their AEP. While employed I
maintained excellent Quality Assurance Scores. Maintained above par score
in other key performance aptitude test's.
Johnson Controls, Shreveport Louisiana
Collections Consultant:
Handeled mainly non-residential accounts. Generally the accounts was two
too three months past due. Most of the accounts I handeled was between 15k
-75k. Worked with the past due clients on a dae to dae basis, also setting
up payment plans an extentions so that they will have more time to get the
payment in full.
United Recovery, Houston, Texas
Collections consultant:
Handled outgoing collections calls for Dell Financial Services, became one
of the new hire programs top quality collectors. Worked with the computer
system SIMON I. During my employment here I learned how to become an
excellent skip tracer by using my hot follow ups from "NEARBY'S" and family
members.
October, 2005-Febuary 2007 Present Absalyon Technology\Shell Oil Company
Houston, TX
Customer Service/Help Desk Technician:
Assisted in the deployment of 4,000+ PCs with the new COE (Common Operating
Environment) image which consisted of Windows 2000 and XP including the
Office
suite. Job duties included deploying the new hardware, user configuration
and assisting the users in new functionality. Additionally, was responsible
for submitting asset management information for both old and new hardware.
During my assignment to the wireless network upgrade project, I was
responsible for configuring 350 Cisco access points with a static IP
address as well as the MAC addresses to all of the handhelds for each
refinery.
Provided Level I telephone support to end users on the help desk during
times the PC deployment was on hold.
Cornerstone Hospital, Bossier City LA
Diet Aid /Office clerical:
Under the general supervision of the Dietary Director and the direct
instruction of the Cook, I was assigned to, Diet Aide or Cook's Assistant.
I was to prepare patients food orders based on their diets. During the time
I wasn't helping out the diet aids I was processing general office work
including faxing, typing, an filing.
Education:
High School Diploma Haughton Louisiana, An Bossier Parish Community College
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