Customer Service Medical
Resume:
Shikita Edwards
EXPERIENCE
January 2010- presently
Truman Medical Center
Lab Tech/ Phelob/ PCT
Perform accurate but timely specimen Collection on inpatients of all ages.
Process computer generated orders for laboratory tests to ensure timely
specimen collection.. Performs diverse clerical duties including order
processing, report filing, enter/retrieving lab data, canceling tests,
covering call duties as scheduled, troubleshooting specimen and order
problems as they arrive. Exhibit strong customer service and interpersonal
skills, Maintain organize and cleanliness within the work order,
demonstrate good written and oral communication ability.
August 2009 - January 2010
Hidden Lake Care Center
Nurse Assists
Raytown, Mo
Provide quality interpersonal care and supervision to the elder, while
providing effective but pleasant internal and external communication.
Execute strong flexible, dependability and team-work while under pressure.
Multitask to meet client's needs with meals, personal hygiene, medication
etc. Transport clients to or from actives/ appointments, facilitate and
document on assigned group of residents' daily on residents progress,
needs, concerns, behavior etc.
July 2007 - May 2009
Schryver Medical Center
Colorado Springs, Co
Phlebotomist
Feb 2004- July2007
Responsibilities: Communicate effectively and pleasantly with internal and
external customers as I confidently traveled around the Colorado Springs
area. Performing ventipuntures, capillary sticks and picking up varies
types of specimens with importing documents that had to be safely/
accurately deliver in a timely manner to the Laboratory. Ensure proper
patient identification match computer generated orders/ labels and
documentation. Follow OSHA guidelines when performing within these diverse
facilities in addition to handling specimens. Covering call duties as
scheduled, and reporting as requiresd.
EDUCATION: Penn Valley community college completing (AA) degree. I
received a Phlebotomist certificate at Pike Peak community along with a BLS
certificate.
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