Customer Service Manager
Resume:
Erica Payne
**** ***** **** *******, ** *****
919-***-**** abj8ul@r.postjobfree.com
Skills
• 10+ years customer service experience
• Knowledgeable in MediSoft, Touch Chart, Mysis, Word, Excel, Power Point, &
Access
• Hands on experience with Vital signs, Injections/immunizations, ECG’s, Urine
dips, and Rapid strep. tests
Education
• ECPI College of Technology Raleigh, NC
Associate of Applied Science Medical Assisting
o
Internship
• June-July 2010 Medical Assistant Intern Boylan Healthcare Raleigh, NC
192 hour externship experience completed
o
• Roomed patients, took vital signs, updated patient’s current pharmacy and
prescriptions, administered injections and immunizations, performed urine dips,
rapid strep. tests, and ECG’s
Experience
• 2008-2010 In-Home Care Aid Resources for Seniors Raleigh, NC
Housekeeping, Assist/toileting, Assist/ambulation, Prepare meals, Change
o
clothing, Change linens, Hair care, Tub/shower/bed bath, Grocery
shop/drug store
• 1999-2008 Department Manager Wal-Mart Raleigh, NC
Scheduling, Maintain inventory levels, Order merchandise, Stock
o
merchandise, Train employees, & Customer Service
• 1997-1999 Associate Wendy’s Raleigh, NC
Customer service, Food preparation, Cash register
o
• 1996-1997 Associate McDonald’s Wilkes-Barre, PA
Customer service, Food preparation, Cash register
o
Awards
• Several outstanding achievement awards (Wal-Mart)
VPI (volume purhase item) award
o
Employee of the Month
o
Department Manager of the Month
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• Dean’s List (AAS Medical Assisting)
3.7-4.0 GPA 3 consecutive terms (5 weeks) to qualify
o
Maintained throughout my program (14 months)
o
• Graduated Summa cum laude (AAS Medical Assisting)
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