Insurance Agent Medical

Location:

Posted:

October 05, 2010

Carolyn S. Diaz

St. Charles, MO 63303

abj8tu@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Greet with a smile and create daily rapport with customers

Promote positive customer interaction, satisfaction and loyalty

Provide action in response to inquiries about products and services

Handle and resolve escalated issues

Proficient in relative computer applications; Microsoft Word, Excel, Power

Point 2007

Typing 50 wpm

WORK SKILLS AND EXPERIENCE

Michael's Arts and Crafts - Book keeper July 2010 - present

Count and balance registers, vault and complete book keeping paperwork

Receive freight, file invoices

Process damaged items

GMAC Insurance - Sr. Insurance Agent January 1999 - October 2009

Daily communicated with 30 - 50 internal / external customers

Addressed and reconciled approx 3-5 escalated calls daily

Underwrote new business and saved old business

Citicorp Acceptance - Bankruptcy Specialist January 1989 - December

1998

Oversaw a portfolio of 100 + bankruptcy cases from start to finish

Created rapport with customers, attorneys, court clerks

Provided necessary documents to all parties

Responded to credit bureau disputes

EDUCATION / VOLUNTEER

34 credit hours - Southwest State University, Marshall MN

Medical Secretary School - Hutchinson Area Vocational, Hutchinson MN

Volunteer with Friends of the Library Wednesday nights