Customer Service Quality Control

Charlene Lee

***** ****** ****

Grand Ledge, Michigan 48837

517-***-****

abj8sf@r.postjobfree.com

Experience in the diverse environment where deadlines are a priority

and handling multiple jobs simultaneously is a requirement. Possess

experience to work independently but responsive to a team

environment. I am punctual, dependable, trustworthy, and hard

working.

Summary of Qualifications

. Organized, versatile, detail-oriented.

. Pleasant telephone presence and customer service skills.

. Strong computer navigation and troubleshooting abilities.

. Experience in maintaining communication between groups and individuals.

Relevant Skills:

. Experience in Microsoft Office, Adobe Creative Suite and various

applications.

. Responsible for preparing estimates, order entry, invoicing and record

keeping.

. Determined what materials, resources, graphic art and printing methods

were used.

. Purchased materials and outsourced printing.

. Scheduled projects and deadlines.

. Performed editing, proofreading and quality control.

. Maintained digital and paper files of all projects.

. Operated multiple copy machines and printers.

. Performed office tasks including answering telephone, typing, filing and

organization.

. Layout and design for a variety of projects and printing methods.

. Produced camera-ready art using computer graphics on both MAC and PC

platforms.

. Designed numerous logos, brochures, folders, posters, forms,

publications, etc.

. Assisted clients with development of ideas and needs.

Education

. 64 Credit hours - Lansing Community College, Commercial Art

. 44 End user classes - New Horizons Computer Learning Center, multiple

applications

. High School Diploma - Band, Office and Secretarial

Professional Experience

Graphic Designer/Office Manager November 1999 - June 2009

Ledges Printing & Copying - Grand Ledge, Michigan

Clerk, Order Entry, Support Staff 1.5 years

Printek, Inc. - St. Joseph, Michigan

Customer Service, Order Entry, Support Staff 1.5 years

Inco Graphics Inc. - Mason, Michigan

Secretary 1 year

Michigan Dental Association - Lansing, Michigan

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