Project Manager Software

John D. Miller

**** ********** ***.

Akron, Ohio 44301

Home: 330-***-****

abj8rr@r.postjobfree.com

Education

The University of Akron, Akron, Ohio

Bachelor of Science in Computer Information Systems, Cisco Networking Option,

May 2006

Associate of Applied Business in Computer Information Systems, May 2004

Cisco CCNP Networking Academy, May 2006

Cisco CCNA Networking Academy, May 2004

Technical Skills

• Help Desk Ticketing Software: HP Service Manager, CA USD, Oasis

• Remote Access Software: Go To Assist, Unicenter Remote Control, SMS, PC Anywhere

• Software: Cisco IOS, VPN,, MS Office Suite, Citrix, AS400

• Operating Systems: Widows 2000/XP/Vista

Work History

Level 2 Help Desk Analyst

Kelly IT

3/08 -8/09

• Worked on a team of 8 technicians handling call escalations for 33,000 Allstate agents

nationwide.

• Provided hardware and software support for windows based operating systems

• Allstate In house software support

• Third party software support

• Virus and Spyware removal

• Reimaging

• Ordering of replacement computers and parts when PC’s were unable to be repaired

remotely.

• Provided live phone support for onsite technicians at agent locations when pc’s needed to

be replaced.

• Responsible for setting up shared drives and printers.

Project Manager

Mango Bay Internet

6/06-1/08

• Managed and developed web site production team

• Managed communication flow to/from clients to production team

• Coordinated and conducted client review appointments

• Staff coordination, outsource and resource selection for projects

• Implemented merchant accounts to E-Commerce web sites

• Ensured production team as well as clients met predefined deadlines

Assistant Computer Support Specialist

The University of Akron School of Law

2/05-12/05

• Assisted staff with the installation and configuration of desktop computers, peripheral

equipment, and software

• Assisted students with issues related to using computers in the lab

• Responsible for connecting students’ personal laptop computers to University’s wireless

network

• General networking duties at the access layer

Drywall Finisher

Local 841 Painters and Allied Trades

1998-2003

• Completed 4 year apprenticeship program advancing from Apprentice to Journeyman

• Finished new drywall in commercial environments in preparation for paint

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