Customer Service Quality Control

PATRICIA RITTER

*** ******* ***** **** 757-***-****

Hampton, VA 23666 Office 757-***-****

Email: *********@*******.*** Cell 757-***-****

Objective: To obtain a position that will enable me to use my strong

organizational skills, experience and ability to work well with people

Professional Experience:

Hampton University Registrar's

01/04/2010 - Present

Title - Graduation Clerk

Duties: Works closely with the assistant to the Registrar for graduation

and is responsible for processing all application for graduation, ordering

diplomas, preparing names for the commencement program, preparing

information for commencement letters, mailing correspondence to all

graduates and candidates for graduation, typing all diplomas. Also mail

transcript to all cleared graduates immediately after the degree has been

posted. Ensure students meet deadlines, by follow ups on phone calls and

mail. Provide all aspects of customer service support such as answering

phones, interacting with student, faculty, and staff face to face and

serving as a relief for receptionist when needed. Audit the transcripts of

students who have applied for graduation. Supervise and Train temps and

student workers. Input and retrieve data into system. Assist with

registration and other duties assigned by the Registrar.

West

04/3/2008 - 02/12/2010

Customer Service Representative

Provide excellent customer server, Engaged processing data, follow up on

client request, gave product knowledge, input and retrieve data into

system.

Verizon

2000-03/12/2008

Customer Resolution Representative

Provide excellent customer server, resolved billing questions and disputes,

initiated customer call. Ensure customer satisfaction by drastically

reducing potential problems. Maintain quality control/records; quickly and

effectively solve customer challenges. Performed routine data entry and

updating from database. Engaged processing sale, orders, and maintained

customer relations. Research customer needs and offer selections to meet

Individual needs.

Skills with Excel, MS Word, Banner, QuickBooks, Windows 98, typing 45wpm.

Excellent Customer Service, etiquette telephone service. Exceptionally

well organized with a track record that demonstrates self-motivation,

creativity, and initiative to achieve both personal and corporate goals.

Contact this candidate