Customer Service Sales

Janice V. Ambris

**** **** ******, ********, ** 20785 *Home 301-***-**** * e-mail

abj8qc@r.postjobfree.com

My objective is to obtain a full time long term position in the

capacity of, Office Support/Assistant, with a general business, using

the following experience, skills, and attributes.

Work Experience

Ambris Construction & Home Improvement Washington, D.C. 2008- Current

. Scheduled appointments

. Answered all in-coming calls

. Entered daily cash flow using QuickBooks

. Created and generated invoices

. Ordered supplies and materials

. Handled customers inquires and complaints

. Maintained customer/clients database

Literacy Council of Prince George's County, Hyattsville, MD

2000-2008

Administrative Assistant/Student Tutor Aide

Provided information, and services, to the general public, tutors, students

and members of the Literacy Council

. Responsible for the day to day pairing of student and

tutors

. Input member's profiles and personal information in

computer systems using Litpro and MSDE database.

. Scheduled and greeted new members and answered in-coming

calls

. Type and mailed thank you letters for donations

. Typed correspondences and other literature for fundraising

of book sales

. Created certificates for tutor workshops, annual banquets,

walk-a-thon and other fundraisers events as deemed

necessary

. Distributed office supplies,

. Performed data entry, filing and copying.

. Created and executed numerous projects using Microsoft Work

and Publisher.

. Initiated and coordinate events for book sales and fund

raisers to attract new members.

. Prepared materials, pamphlets and books for workshop

. Maintained member's data base.

QM Dabney Rockville, MD 1999-2000

Customer Service Representative

Handle customer's inquiries, complaints, and orders. Manage a high volume

workload, in a deadline-driven environment.

. Answered phone, and generated customers order using the phone

and database

. Verified, and corrected entered accounts information

. Prepared Invoices

. Proofread sales orders

American Public Health Association Washington, D.C

Customer Service Representative 1996 - 1997

. Processed names, addresses and membership vouchers

. Input members names and address using alpha and numeric

keys

. Filing, faxing, copying, and handled incoming calls

Environmental Risk & Information and Imaging Services Alexander, VA

Customer Service Representative 1992 - 1995

Assisted with sales orders

. Answered incoming phone calls and processed orders

. Proofread sales orders

. Keyed sales orders into the SBT Accounting System using

Foxpro Software

SBD Computer Services

Assistant Supervisor/ Data Entry Specialists 1978 -

1993

? Input customers data into the computer

using alpha and

Numeric keys.

? Verified entered data by reviewing, correcting, deleting, and

reentering data as necessary.

. Purging files to eliminate duplication of data.

. Assisted with preparing reports.

. Ordered and distributed office supplies.

. Provided miscellaneous clerical assistant to various

departments of the office.

Education

Automation Academy-Major: Data processing/Data Entry * Doctor's Help-

Insurance Medical Biller and Coder - certificate August 12, 2010 *

Bladensburg SHS-Major: Basic Business Academics, High School Diploma 1975

*Literacy Council of P.G. County-Certified Tutor certificate, 2002.

Skills: Over twenty years of data entry experience, basic office skills,

typing speed of 55-60 wpm with accuracy, faxing, filing, e-mailing, and

strong organizational skills. I have extensive experience working with the

general public with excellent interpersonal communication skills.

Experience with Microsoft Office Suite, Publisher, QuickBooks, Quickens and

numerous of other software packages. I have strong verbal and written

communications skills and work well independently.

Contact this candidate