Manager Customer Service

Roger C. Schaeffer Cell : ***-

***-****

**** *********** ***** *****: 717-597-

1639

Greencastle, PA 17225 E-mail:

***************@*******.***

SUMMARY

Proven ability to design and implement systems and procedures to improve

quality performance of manufacturing processes. Develop and analyze

metrics, using data to define operations contributing to internal and

external opportunities for improvement. Motivate all levels of the

organization to participate in working toward the common goal of customer

satisfaction and improved market share.

PROFESSIONAL EXPERIENCE

July 2007 - Present: QA Manager for FCI USA Inc., Mt. Union, PA

- Maintain ISO Certification.

- Coordinate activities to obtain TS Certification.

- Develop metrics to analyze operations for improvement opportunities.

- Customer service liaison.

- Institute systems to evaluate performance of raw material suppliers.

- Introduce lean manufacturing concepts.

- Emphasis on problem solving and corrective action.

January 2007 - July 2007: QA Mgr. for Leonhardt Manufacturing, Hanover, PA

- Coordinate all activities required to maintain ISO 9002 certification.

Management representative for surveillance audits.

- Institute APQP for new product introduction.

- Develop automotive quality system tools such as control plans, FMEA,

and 8D.

- Lead lean manufacturing initiatives.

- Collaborate with customers to institute cosmetic boundary samples.

- Perform supplier audits at contract chrome platers.

- Budgetary responsibility.

- Supervision of four Quality Engineers and six auditors.

September 1997 to December 2006:

GST Autoleather, Hagerstown, MD

Manufacturer of finished leather for automotive seating

Position: Manager, Finishing Technology

August 2004 to December 2006: Manager, Finishing Technology

- Coordinate the transfer of existing finishing formulations to Mexico

and China to produce leathers which satisfy all internal and customer

specifications.

- Develop new leather constructions for Chinese market.

- Prepare control plans and supporting procedure documents.

- Train local personnel in required automotive quality tools such as

FMEA, 8D, PPAP, APQP.

- Compile and critically analyze productivity and equipment evaluations

to serve as the basis of partnership agreements with corporations in

both Mexico and Shanghai, China.

- Perform PTR's (production trial runs) at remote manufacturing

locations for the development of new leather constructions and

demonstrate process capability.

- Train production operations personnel and laboratory technicians in

the correct paint applications methods and proper testing procedures.

- Perform audits to insure adherence to GST standard operating

procedures.

- Act as company representative during supplier audits and potential new

customers.

- Lead lean manufacturing initiatives.

- PSO coordinator for new manufacturing locations and new programs.

November 1999 to August 2004: Quality Assurance and Engineering Manager

- Manage laboratory for incoming chemical and finished product testing

to satisfy customer specifications. Supervise nine laboratory

technicians and two process engineers.

- Coordinate all activities to maintain QS9000/ISO 9002 certification.

- Trained for transition from ISO to TS 16949.

- Perform vendor quality audits. Certified lead auditor.

- Facilitate preventive action and continuous improvement programs

including process capability analysis, SPC, FMEA, 8D. Identify root

cause of chronic defects and institute remedial action.

- APQP Coordinator for new product development and introduction of

chrome free leather at Honda.

- Travel to customer locations to resolve technical issues regarding

product fitness for use and warranty claims.

- Make formal presentations to customers for new program awards.

- Coordinate PSO signoff during new program development.

September 1997 to November 1999: Process Engineer

-Perform statistical analyses of existing operations to improve efficiency

and eliminate defects and downtime.

Troubleshoot formulations and process equipment in order to improve coating

efficiencies and product yield.

Manage capital investment program including scope documentation, equipment

specification, justification, and payback analysis.

Research and Development of new products from laboratory evaluation to

pilot plant to full-scale production.

Train customers in leather criteria and optimum seat construction.

Perform audits at contract beaming and tanning locations to insure process

control and adherence to GST specifications.

EDUCATION

Bachelors of Science degree in Chemistry

Moravian College, Bethlehem, PA

PREVIOUS EMPLOYMENT HISTORY

May 1995 - Sept. 1997: Production Manager of Auto Process Dept. of

Surgical Specialties, Inc. in Shillington, PA for the metallurgical

production of ophthalmic needles and surgical blades.

Feb. 1992 - May 1995: Quality Systems Engineer for East Penn Manufacturing

in Lyons Station, PA.

April 1974 - Dec. 1991: Cabot Corp., in Boyertown, PA. Assistant Plant

Manager for the production of tantalum metal powder used for the

manufacture of electrical capacitors. Responsibility for six manufacturing

departments and 180 union employees.

PROFESSIONAL DEVELOPMENT

- Completed 40 hour training seminar Transitioning to ISO/TS 16949

presented by EuroQuest.

- Completed 40 hour Six Sigma Green Belt Training presented by Stat-A-

Matrix.

- ISO 9002/QS9000 Auditor Training.

- Attended two one week technology training seminars at the Leather

Industries of America in Cincinnati for wet blue and crust leather

production.

- Cal Tech seminar Competing and Partnering with Japanese Business.

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