Manager Customer Service

michael a. gage

**** ***** ***** **** *****, VA *3060

Home: 804-***-**** abj8ok@r.postjobfree.com

Profile

RESULTS-DRIVEN, FOCUSED MANAGER WITH A SOLID HISTORY OF LEADERSHIP.

DELIVERED OUTSTANDING BUSINESS RESULTS AS A GENERAL MANAGER. DIRECT,

CONCISE, POSITIVE COMMUNICATION STYLE THAT CAN BE TAILORED TO EFFECTIVELY

DELIVER MESSAGES TO DIFFERENT CLIENTS AND EMPLOYEES. ABLE TO COLLABORATE

WELL CROSS-FUNCTIONALLY, BUILDING SOLID RELATIONSHIPS ACROSS THE

ORGANIZATION. FAIR, SUPPORTIVE MANAGER WITH EXCEPTIONAL TEAM-BUILDING,

INFLUENCING, AND CONSENSUS-BUILDING SKILLS. APTITUDE FOR ASKING THE RIGHT

QUESTIONS TO UNCOVER ROOT CONCERNS AND GENERATING SOLUTIONS TO OPERATIONAL

PROBLEMS. POSSESS KEY DELIVERABLES IN:

Relationship Management Strategic Planning Performance

Improvement

Process Development Change Management Operational

Solutions

Experience

SECURITY FORCES, INC., RICHMOND, VA

2010-PRESENT

SECURITY OFFICER: Secure the grounds of the Collegiate Campus

. Walk the school buildings to ensure safety and secured areas

. Respond to 911 emergencies on the campus

. Travel and secure the sports complex

. Record all activities on spreadsheet

LAVENDER FIELDS FARM, Glen Allen, Virginia

2010

SEASONAL EMPLOYEE

. Planted and seed herbs

. Pulled orders to ship to wholesale clients

. Delivered orders to stores within 200 miles

. Attend local Farmers Markets to sell products

MAGPIECREATIONS, INC., Glen Allen, Virginia

2008-2010

Owner/Baker

. Created menu of baked goods including cheesecakes and other

desserts

. Baked and delivered products to customers in local area

. Marketed company through website and facebook

.

CHICK-FIL-A, Richmond, VA

2007-2008

General Manager: Support Owner in all operations of mall store

. Developed & trained associates in all operations

. Coordinated closing and opening shifts

. Successfully coordinated catering orders daily

. Review daily & weekly P&L reports

MICHAEL A. GAGE Page Two

PANERA BREAD, Glen Allen, Virginia

2006-2007

Assistant General Manager: Support General Manager in all operations of

bakery caf and. Served as Training specialist and Food Cost Specialist.

. Conducted new associate & manager orientations for Richmond region

which includes 15 stores and 300+ associates

. Coordinate & execute all Quarterly new product Celebrations

. Develop & implement all Individual Development Plans for caf

trainers to move into trainer specialist positions

. Review period P&L's to establish best practices for future of

bakery caf

KRISPY KREME, Fredericksburg, Virginia

2003-2006

General Manager: Responsible for all aspects involved in running a retail

store including directing and developing employees, recruiting, training,

scheduling, safety education, supervising, and firing

. Ensured maximum profitability and sales growth in all store functions

. Maintained a resourceful budget and controlling all costs and expenses

. Managed financial duties such as deposits, collecting accounts receivable

and properly documenting all transaction

. Ensured that correct amounts of product go out on a timely manner on Deli

Route

. Maintained equipment and work to fix any mechanical problems on the

doughnut line

First Union, Fredericksburg, Virginia

1999-2001

Teller

. Responsible for cash in and out of window

. Received Customer Service Award

. Worked with high balance customers

TRAINING

. DCJS CERTIFIED FOR UNARMED, ARMED, AND ARREST AUTHORITY

o Firearms Endorsements to carry all handguns

. ServSafe Certification expires 2011

. CPR/First Aid/AED Certified expires 2015

Education

RELIGION CLASSES, LIBERTY UNIVERSITY, LYNCHBURG, VIRGINIA

Political Science Classes, Mary Washington College,

Fredericksburg, Virginia

Business Classes Spring Hill College, Spring Hill, Alabama

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