Customer Service Analyst

KAREN M. KLINE

**** ******* ***** 810-***-****

Flushing, Michigan 48433 abj8nz@r.postjobfree.com

CAREER SUMMARY

An experienced Financial Analyst with an extensive background in the

automotive and banking industry. Skilled at general accounting, analysis of

profit and loss statements, customer service, follow-up and problem

solving. Demonstrated ability to meet new challenges and achieve excellent

results to contribute to the goals and objectives of an organization.

Reputation for being a motivated individual, with loyalty, leadership and

professionalism.

PROFESSIONAL EXPERIENCE

GENERAL MOTORS CORPORATION, Grand Blanc, MI 1985-2009

Global Automotive Manufacturer.

2 Analyst, Cost and Inventory 2009

Responsible for Accounts relating to the transfer of Allied divisional

material.

. Analyzed and resolved inventory discrepancies between Allied

divisions, resulting in a $6.1M savings.

. Created and managed five account reconciliations, insuring aggressive

divisional deadlines were met.

Analyst, Financial Support 1997-2009

Provided financial support for multiple automotive vehicle product

Accessory teams.

. Developed a profit and loss template to be utilized for analysis of

new Accessory business cases, reviewed statements and made

recommendations to achieve 20% OP targets.

. Co-developed and provided input to cross functional team to develop a

more robust access based model. Efficiencies were gained in seven

divisional staff areas.

. Supported Accessory Business Line Team, which was awarded VP

Outstanding Accomplishment for highest revenue increase in one year.

3

4 Pricer 1995-1997

Developed and maintained pricing for automotive service parts.

. Served on cross-functional teams to develop strategic methods of

competitive pricing, resulting in the achievement of ROI targets

established by business managers.

. Promoted to next corporate level, by demonstrating leadership and

analytical skills ensuring corporate objectives and revenue targets

were met.

5 Financial Operation Positions 1988-1995

Responsible for Operations Analysis, Invoicing, Activity Based

Management.

. Implemented and improved automotive cross border pricing and invoicing

policies, ensuring corporate compliance of governmental regulations

was maintained.

. Upgraded a new business reporting model to report corporate earnings,

resulting in level promotion and VP Award for Outstanding

Accomplishment.

GENERAL MOTORS CORPORATION ( continued )

6 Account Payable Clerk 1986-1988

Coordinated the tracking, analysis and payment of outside invoices from

automotive suppliers, providing timely receipt for maintaining good

credit history.

7 Account Receivable Specialist 1985-1986

Managed, collected and maintained over 200 Mass Merchandiser accounts,

allowing availability of larger corporate cash flow.

KELLY SERVICES, Flint, MI 1984-1985

Contract Services.

Accounts Receivable Specialist

Primary contact for automotive customers at General Motors Service Parts.

CAPAC STATE BANK, Capac, MI 1981-1984

Banking Institution.

8 Loan Teller

Multiple banking related responsibilities; new accounts, investments, and

loan processing.

. Recognized for maintaining a three-year balancing record.

. Provided outstanding customer service, opening new accounts and

investments.

. Successfully processed loans for bank officers.

EDUCATION

BA, Business Administration, Central Michigan, Mount Pleasant, MI

ADDITIONAL TRAINING

Proficient in Microsoft Office Suite Revenue Recognition

Financial Accrual Accounting Cash Flow Management

Impairment Analysis and Accounting Spreadsheet and MC Access Controls

Managing Risk through Internal Effective Communication for Decision

Controls Support

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