Customer Service Manager

Angela Kelsheimer

**** ****** **, *******, ** *3023 248-***-****

Objective To obtain a challenging position where my proven management

skills and customer service experience can be fully

utilized to improve customer satisfaction and enhance the

company's brand name.

Qualifications ~ 7+ years of managerial experience.

~ 10+ years of customer service experience.

~ Excellent communications skills, organizational skills and

work ethics.

~ Computer experience with Microsoft Word, Excel, Power

Point and Outlook.

~Trained in Taleo, Kronos, and Targeted Selection

(Development Dimensions

International).

Professional Experience

9/01 to 3/2010 Life Time Fitness

Troy, MI

. Front Desk Department Head (9/06 to 3/10)

Duties: Responsible for the overall direction, payroll,

scheduling and supervision of the Front Desk department and

team members. Provide leadership for the department in

the fulfillment of Life Time Fitness' mission statement.

Deliver the highest quality Member service and resolve

member service issues.

. Child Center Department Head (1/03 to 9/06)

Duties: Responsible for the overall direction, payroll,

scheduling and supervision of the Child Center department

and team members. Provide leadership for the department in

the fulfillment of Life Time Fitness' mission statement.

Deliver the highest quality Child care and interaction.

. Child Center Supervisor (4/02 to 1/03)

Duties: Supervision of team members, daily walk-through's,

organizing team meetings, completing and executing zone

rotations and other sundry duties as assigned.

. Child Center Team Member (9/01-4/02)

Duties: Supervise children while providing a safe, healthy

and inviting environment. Interaction w/ parents,

allowing them to feel comfortable to go work out. Perform

assigned cleaning tasks

2/97 to 1/99 Sign Language Services of Michigan

East Pointe, MI

Sign Language Interpreter

Duties: Interpreted for the Deaf at different Colleges and

events, including the

Boy Scouts of America.

6/93 to 4/94 Fantastic Sam's

Troy, MI

Assistant Manager

Duties: Hairstylist, payroll and budgeting, scheduling, and

training of staff.

Education

1/96 to 12/96 Dorsey Business School, Madison Heights, MI

Courses: Sign Language Interpreter

1/93 to 5/94 Macomb Community College, Clinton Township, MI

Courses: General Studies

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