IRINA LEIS

*** * ******* *****, ******* News, VA 23602

Phone: 757-***-****

Email: abj8m9@r.postjobfree.com

Profile:

Strong customer service skills and experience in resolving difficult customer

issues. One year of cash handling experience a busy bank branch. Very fast, accurate and

multi-task work abilities. Mature, responsible and impeccable work ethics. Very reliable,

professional and dependable. Experienced in commission-based sales.

Accomplishments:

Received bonuses for several months at SunTrust for speed and accuracy. Top

salesperson award at Macy’s.

Professional Experience:

SunTrust Bank 2007-2008

Teller, Customer service

Newport News, Virginia

Duties and responsibilities included: Handling cash, all teller-related transactions,

customer service, balancing currency, coin, and checks in cash drawers at the end of each

shift and calculate daily transactions using computers and calculators. Selling various

banking related products and services to prospective customers. Cashing checks and

paying out money after verifying that signatures are correct, that written and numerical

amounts agreed, and that accounts have sufficient funds. Receiving checks and cash for

deposits; verifying amounts, and check accuracy of deposit slips. Examining checks for

endorsements and verifying other information such as dates, bank names, identification

of the persons receiving payment, and the legality of the documents. Entering customers’

transactions into computer to record transactions and issue computer – generated receipts.

Counting currency, coins, and checks received, by hand or using currency-counting

machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve

Bank. Also, responsibilities included identifying transaction mistakes when debit and

credit do not balance; preparing and verifying cashier's checks. Arranging cash received

in the boxes and coin dispensers according to denomination. Processing transaction such

as term deposits, retirement savings plan contributions, automated teller transactions,

night deposits, and mail deposits.

Macy's 2007

Cashier, Sales Associate

Newport News, Virginia

Greeting customers and determining what each customer wants and needs. Opening and

closing cash registers, performing tasks such as counting money, separating charge slips,

coupons, and vouchers. Balancing cash drawers, and making deposits.

Maintaining knowledge of current sales, promotions and policies, regarding payments,

exchanges, and security practices. Computing sale prices and total purchases; receiving

and processing cash or credit payments; maintaining records, related to sales.

Watching for and recognizing security risks and thefts, knowing how to prevent and how

to handle these situations. Recommending, selecting, and helping to locate and obtain

merchandise based on customer needs and desires. Answering questions regarding the

store and its merchandise. Describing merchandise and explaining use, operation, and

care of merchandise to customers. Arranging and displaying merchandise to promote

sales.

Education:

Moldavian High School # 11

Twelve years of general education (GPA 3.4)

Graduated: June 1998

Thomas Nelson Community College

Associate Degree in Social Science (GPA 3.6)

Expected graduation date: June, 2012

References are available upon request.

Contact this candidate