Customer Service High School

Krystle Marie Friedel

*** *. *. *** ***.( Lancaster, PA 17603( 717-***-****

*********@***.***

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OBJECTIVE: To acquire a professional position within a team oriented

company in which my skills and assets can increase morale and productivity.

EDUCATION:

( 2006 Shippensburg University Graduate, Bachelor of Science, Public

Administration

1871 Old Main Drive Shippensburg, PA 17257

( 2002 Hempfield High School Graduate

200 Church Street Landisville, PA 17538

PROFESSIONAL EXPERIENCE:

( 2009 Ridgeland Police Department Criminal Investigation Division-

Secretary III

Provided administrative support to a team of detectives in the form

of

generating warrants, affidavits, line-ups, reports and subpoenas.

Responsible for

on-call schedules, time entry and payroll of the division. Prepared

weekly and

monthly reports for the purpose of record keeping. Answered the

telephone and

corresponded with the public, complainants and victims on behalf of

detectives.

Accountable for arranging grand jury packets to be sent to the circuit

court for

review.

( 2006-2009 Ridgeland Municipal Courthouse - Deputy Clerk

Managed all aspects of document production and record keeping related

to the

Municipal Court docket. Responsible for the efficient processing and

scheduling

of Court dates as well as the creation and distribution of subpoenas,

trial notices

and related documents. Gained extensive experience with managing

communication between the public, attorneys and the Court

( 2005-2006 Mississippi Braves - Customer Service Specialist

Responsible for researching and resolving any issues dealing with

customers and

assisting in developing and maintaining sales strategies.

( 2003-2004 Childcraft Education Corporation - Customer Service

Handled a diverse workload including data entry, printing statements,

managing

accounts receivable and payable and handling public complaints.

SKILLS:

( Proficient in Microsoft Word, Excel, PowerPoint, Adobe Reader and

associated

software.

REFRERENCES:

( Available Upon Request

Contact this candidate