Customer Service Management

Kelly Holley

**** ******* *****, ********, ** ***27 . 614-***-**** . ********@***.***

SUMMARY OF QUALIFICATIONS

Proven leader with excellent customer service skills along with the ability

to effectively multi-task. Makes sound decisions based on skill and

experience in the coordination, planning, and support of daily operational

and administrative functions. Excellent communication and interpersonal

skills. Ability to work independently and under pressure.

PROFESSIONAL EXPERIENCE

Huntington National Bank November 1991 - September 2010

Functional Coordinator

Provide advanced clerical/administrative support for Central Ohio

Regional/Corporate Facilities Management. Coordinates a variety of complex

tasks under minimal supervision. Utilize specialized skills to coordinate,

review, oversee, or administer programs, projects or processes related to

facilities management. Consults and serves as an administrative liaison

with bank personnel, outside vendors and customers.

. Accurate preparation of various scheduled and variance reports related to

budget and workflow activities for presentation to Facilities Management

executive staff

. Monitor web based Facilities Management tool (work order system). Create

and assign work orders to appropriate facilities colleague or vendor.

Coordinate scheduling, customer notification, setup and/or work order re-

assignment with vendors

. Process invoices for vendor/contractor as necessary to ensure timely

payments

. Maintain Huntington Resource Scheduling Database, assist colleagues with

scheduling procedures, add/remove resources as needed and make all

necessary notifications

. Record meeting minutes during organized meetings; distribute to bank

personnel as necessary

. Open and distribute mail to personnel

Midland Mutual Life Insurance Company June 1983 - July 1991

Annuity Specialist

Provide clerial/administrative support.

. Answers incoming telephone calls, determines purpose of callers, and

forwards calls to appropriate personnel or department

. Welcomes on-site visitors, determines nature of business, and announces

visitors to appropriate personnel

. Research all calls/correspondence from agents/clients' inquiries

. Prepare all new business applications

. Receives, sorts and routes mail

. Performs clerical duties as needed, such as data entry/light typing,

filing, photocopying, faxing and maintaining office supplies

COMMUNITY INVOLVEMENT

YWCA 2010

Pelotonia 2010

Special Olympics 2009 & 2010

YMCA Camp 2009

EDUCATION

Walnut Ridge High School

Graduate 1984

National Honor Society

Courses in Office Education and Secretarial Science

SOFTWARE KNOWLEDGE

Lotus Notes, Microsoft Office (Word, Excel, etc.), Web-based Management

Tool-Work Oasis; Web-based Construction/ATM Tool-Expesite

REFERENCES

Kelley Caruso Joi Mayernik John Komives

Huntington National Bank OhioHealth Ace Lock and Safe

Services

VP, Construction Management Executive Secretary 614-***-****

8390. 614-***-**** 614-***-****

******.******@**********.*** ********@**********.***

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