Customer Service Manager

H eather R. McNabb

*** *. ***** ****. *****: 614-***-****

Worthington, OH 43085 E -mail:

h *******@****.***

Education:

Certificate of Accounting Concentration

Columbus State Community College- Columbus, Ohio

September 2010

GPA: 3.988

Bachelor of Arts in Psychology

The Ohio State University- Columbus, Ohio

June 2001

Graduated Summa Cum Laude with honors in the Liberal Ar ts

Profile:

A p roactive t roubleshooter with excellent interpersonal skills to develop and

maintain rapport with clients. Strong ability to lead, motivate and communicate

w ith co-workers, as well as work independently. Able to multi-task efficiently,

p rioritize, assess r isks and costs, allocate resources, perform research, strategize,

and initiate corrective action in a fast-paced environment while meeting strict

deadlines. Recognize the benefits of focusing on the needs of the customer and the

business and keeping up with the changing regulatory and legal environment.

C reative, enthusiastic and detail oriented, committed to lifetime learning and the

i mprovement of business and technology related skills.

Core Competencies:

• M icrosoft Office (Word, Excel, PowerPoint, Outlook)

• QuickBooks, Peachtree, Therapist Helper Software

• Accounting/Finance

• Accounts Receivable

• Insurance Billing

• Customer Service Oriented

• H IPPA Compliance

• Ini tiative

• Integri ty

• Results Oriented

• Analytical Thinking

Professional Experience:

Billing Manager-Self Employed D ecember 2009 to

P resent

Don Allen, Ph.D. L ISW

• Streamlined patient and insurance billing and accounts receivable

• Conduct patient and insurance communication

• Maintain authorizations, charts and credentialing

Office Manager J une 2003 to December 2009

Maureen Stark, M.D. and Don Allen, Ph.D., L ISW- Westerville, Ohio

• Perform patient and insurance billing, improving insurance collection rate to

100%

• Record t ransactions and prepare daily and weekly reconciliation

• Compile and analyze financial data to plan and evaluate business opportunities

and costs

• Research and correct account discrepancies, manage accounts receivable

• Plan and manage all aspects of office operations

• Conduct verbal and wri t ten communication with patients, pharmacies and

i nsurance

• Coordinate insurance re-credentialing and prior authorization

• Maintain compliance with H IPAA and insurance policies and regulations

• Ent rusted with payment collection, mail, phoning in prescriptions, managing

c risis calls

Honors:

• Phi Beta Kappa

• Golden Key National Honor Society

• The National Society of Collegiate Scholars

• The Ar ts and Sciences Award for Excellence in Scholarship

Contact this candidate