Human Resources Manager

Leah Kosier

**** *. ******** #***

Los Angeles, CA 90049

Phone 602-***-**** E-

mail: abj8j0@r.postjobfree.com

HUMAN RESOURCE DIRECTOR / MANAGER

PROFILE: Experienced professional and leader with a strong background in

human resources and operations management, creating and developing

effective policies and procedures for cultivating and safeguarding a

positive company brand and culture. Extremely detail-oriented, with proven

success at analyzing current procedural situations and creating solutions

that improve production and staff efficiency. Strong interpersonal

communication skills, with the

ability to work independently, as well as collaborating with a team.

OBJECTIVE: Seeking a challenging position utilizing problem solving,

communication, and leadership skills to provide an immediate impact in

Human Resources.

HIGHLIGHTS OF QUALIFICATIONS

( Operations Management ( EEOC / OSHA Management ( Project

Management

( Human Resource Management ( Vendor Management ( Results Oriented

Leadership

( Excellent Communication Skills ( Strong Negotiation Skills (

Strategic Planning Skills

PROFESSIONAL EXPERIENCE

RA Sushi Bar Restaurant Scottsdale, AZ

2001 - Present

Director of Human Resources

2007 - Present

. Led integration of HR and business requirements to support national

operations including the corporate office and 25 restaurant locations,

performed internal HR audits

. Managed recruitment, hiring, payroll, and employee relations,

coordinated proactive corporate safety and training programs, expert

on all local and state laws

. Sustained a near perfect service performance during a comprehensive

system implementation, when RA migrated from a regional to a national

restaurant

. Successfully orchestrated, implemented, and resolved issues meeting

EEOC rules

. Developed and implemented a training program utilizing customer based

training

. Created policies and procedures for effective management and business

development

. Developed and implemented business practices improving operating

expenses

. Analyzed existing support infrastructure and developed new procedures

. Responsible for system and application implementation, business

process improvement, quality assurance, consensus building and problem

resolution, integrating corporate goals with end user objectives, and

training program development and delivery

. Applied cooperative teaming and project budget analysis to determine

avoidable costs

. Communicated activity coordination through all levels of the

organization, assertive, tactical, and strategic problem solving, and

superior knowledge in project management

. Fostered team spirit and open communication in all phases of the

business

Human Resource Manager Scottsdale, AZ

2003 - 2007

. Managed and aggressively monitored and controlled cost, identified and

implemented numerous cost savings initiatives, assisted in the

integration of RA and Benihana

. Established continuous process improvement at all levels in

organization

. Conducted extensive analysis and implemented enhanced operational

support systems

. Developed and organized training manuals, multimedia visual aids, and

other educational materials, developed best business practices and

implemented policies and procedures

. Reviewed and evaluated training and apprenticeship programs for

compliance with government standards

Leah Kosier

Page 2

Restaurant Manager Scottsdale, AZ

2001 - 2003

. Successfully achieved profitability through staff optimization and

continuous utilization improvement solely operating within the

confines of the RA food network

. Provided leadership in all aspects of restaurant operations, hired,

trained, supervised, and scheduled service staff. Manage purchasing and

inventory control to ensure proper levels of high quality product while

eliminating waste, earning the location the company's most efficient

food/beverage cost. Ensure compliance with all safety, sanitation, and

food preparation standards

. Managed P&L; forecast and budget to exceed published profit goals. Store

profitability increased 9% annually (average) verses 4% for overall

company

. Actively negotiated and achieved favorable service level agreements

and performance through regular on-site visitations and collaboration

with manufacturers, co-packers, warehouses, and procurement personnel

Zen 32 Restaurant Phoenix, AZ

1997 - 2000

Server

. Established standards for personnel performance and customer service

. Greeted and escorted guests to their seats, presented them with menus

and wine lists

. Investigated and resolved complaints regarding food quality, service,

or accommodations

. Kept records required by government agencies regarding sanitation, and

food quality

. Monitored compliance with health and fire regulations regarding food

preparation and serving

. Monitored employee and patron activities to ensure liquor regulations

were obeyed

. Monitored food preparation methods, portion sizes, garnishing, and

presentation to ensure preparation and presentation was acceptable

. Organized and directed worker training programs, resolved personnel

problems, hired new staff, and evaluated employee performance

EDUCATION

Bachelor of Science - Interdisciplinary Studies - Arizona State University

EEOC - Course Completion

CA, AB 1825 Training (Sexual Harassment)

Serv Safe Certification

PROFESSIONAL ASSOCIATIONS

Member - SHRM

Notary Public - Maricopa County, Arizona

TECHNICAL APPLICATIONS

PC Applications: MS Windows, Office, Word, Excel, PowerPoint, Outlook

Mac Applications

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