Customer Service High School

*** ********** ***. **********, ** *****

Phone 205-***-**** . E-mail abj8hf@r.postjobfree.com

Jacquelyne Coleman

Objective

Seeking a position as a teacher assistant which will allow me to

learn skills that will needed in the degree that I am currently

seeking.

Skills

Excellent written and verbal communication skills

Strong analytical and organizational skills

Superior Customer Service

Software: All Operating Systems

Microsoft Office Suite

Attention to Detail

Education

1998-2002 Huffman High School

Birmingham, AL

High School Diploma

2003-2005 Lawson State Community

College Birmingham, AL

Computer Science (Math) A.A.S.

Work Experience

2007 - Current Infinity Insurance Birmingham, AL

Customer Service Consultant

Process changes to insurance policies per the agent or customer's request.

2005 - 2007 Tele-Tech Birmingham, AL

Technical Support Representative (Verizon Online DSL)

Tested and configured the installation of modems and routers, correct

settings in Windows operating systems, configure email settings in Outlook

Express and Microsoft Outlook, and check tcp/ip settings.

Technical Support Representative (Dish Network)

Troubleshoot the installation of receivers through one-call resolution and

assist customers with technical questions regarding installation,

troubleshooting, and hardware operation.

2004 - 2005 Wal-Mart Birmingham, AL

Cashier

Assist the customers with the purchase of all merchandise.

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