Customer Service Sales

RUHIYYIH Y DEHART

**** ********** **.

AUGUSTA, GA. 30909

PHONE: 706-***-****

E-MAIL abj8hb@r.postjobfree.com

QUALIFICATIONS:

CERTIFIED PHARMACY TECH FOR OVER 13 YEARS WITH RETAIL AS WELL

AS HOSIPTAL EXPERIENCE. AND I HAVE 8 YEARS OF SUCCESSFUL RETAIL

MANAGEMENT EXPERIENCE INCLUDING: STRONG CUSTOMER SERVICES SKILLS,

ABILITY TO MANAGE AND LEAD OTHERS, INTERPERSONAL/COMMUNICATION

SKILLS, SALES, OPERATIONS, MARKETING. KNOWLEDGABLE IN INTERCOM PLUS,

SIMS, EXCELS, POWER POINT, PROCESSING INSURANCE CLAIMS, USING ICD-9-CM

CODING FOR PRESCRIPTION BENEFITS.

EDUCATION:

INSTITUTION OF COMPUTER SCIENCE OMAHA, NE. CERIFICATE IN WORD

PROCESSING

EMPLOYMENT:

2010- Tele Performance-Pharmacy Inbound Member Agent

Pharmacy agent duties are helping processing prescriptions for retail pharmacies for Well

Care Insurance Medicaid and Medicare. As well as helping members understand their

plan and getting the prescriptions. Following the guide lines of Laws per each state.

2007-2010 VA Nebraska/Western Iowa Medical Center

IV Pharmacy/Narc Tech duties reconstitute powders to liquids for oral and piggy backs in

sterile preparation. Compounding medication for piggy backs, converting mg's to ml's for

chemo med's as well as preparing TPN's for inpatient pharmacy. Ordering and stocking

inventory. Filling unit dose for inpatient, filling pyxis for refills or outdates loading and

unloading, preparing crash carts for the floors, dating and preparing per mix piggy backs,

cleaning the hood before and after every compound. Filling narc's for pyxis as well as for

compounding

2007-2006 V.A. Hospital (Under Contract thru TBC)

Accounting Clerk/Technician duties account maintenance clerical and accounting

technician having a basic understanding of accounting systems, policies, and procedures

in performing or supervising the examination, verification, and maintenance of accounts

and accounting data.

Perform technical translation of Doctor Diagnosis to ICD 9 coding to send to third parties

for payment.

2005 2006 Prime Therapeutics LLS

In bound call center dual skill agent managing prescription benefits, customer services,

taking calls from members to explain the prescription coverage. Assisting pharmacies in

processing Rx claims, filling refills for mail order, excels AS400 systems. Insurance

coordinator for prescription benefits. Help train Medicare part D.

1995 2005 Walgreen (3202)

Certified Senior Pharmacy Technician Customer services, entering scripts from drive

thru and in store window. Answer phones, training of employees, filling daily inventory

ordering, insurance coordinator, filing scripts, stocking inventory. Reviewing daily Sims

order, ordering from Sims, and contracted vendors, control the workflow.

1994 1995 ConAgra’s Frozen Foods

Machine Operator Responsible for stocking and operations of carton machine, also

recording of the production line down time. Controlling the work production line.

1993 1994 Coastal Mart Corp.

Asst. Manager Responsible for opening and closing of the store, customer service,

scheduling, interviewing, and training of employees. Other various duties included bank

deposits, entering and printing maintenance a purchase orders into computer, also

balancing daily register deposits, verifying time cards and payrolls.

1992 1993 Target Stores

Customer service cashier, File Clerk, Switchboard Operator Responsible for greeting

customers, sales, refunds and opening/closing of registers, entering daily purchase order

into computer for vendors. Logging interstore and outgoing memos, entering prices into

the P.O.S computer also answer incoming calls on the switchboard phone line.

1989 1992 Payless Shoes Store

Manager Responsible for customer service, sales and refunds, promos setting, P.O.S

programming of prices and sales items, interviewing and hiring/training of employees.

Verifying time cards and payroll, filing of vendor orders, entering daily invoices, entering

weekly reports into P.O.S register as well as dropping off the deposits at bank. Managing

inventory and audits of products and general maintenance of the store.

PERSONAL REFERENCES:

ANGIE BIERMAN: CLINCIAL PHARMACIST AT VA MEDICAL CENTER 402-***-****

BERNIE LAWTON: CLINCIAL PHARMACIST AT VA MEDICAL CENTER 402-***-****

SUE PETERS: RETAIL PHARMACIST AT WALGREENS 402-***-****

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