Sales Service
Resume:
S HA M M I H OQUE
BRANDON, FL 33511
abj8gs@r.postjobfree.com
PROF I L E: Detail oriented and self motivated professional with a strong
background in accounts receivable and outstanding customer
service. Demonstrated abili ty to mul ti task and consistently
p rovide excellent service in t ight time frames, in a fast-paced
environment. Have proven ability to work independently and as
an integrated team member.
PROF IC I E NCES: SAP, POS Partner 2000, Lotus Notes, Microsoft Outlook, Access,
E xcel, Word, GENWEB, 10-Key, Data Ent ry and Medisoft.
T yping 60 wpm.
EXPER I ENCE: Advantage Sales and Marketing, L LC, Brandon, FL
2008-PRESENT
Accounts Receivable Specialist
• Analyze and apply payments
• Reconcile and resolve account problems
• Report aging and Genweb (order processing)
• Perform daily administration and filing of invoices
• Maintain accurate receivable logs and budgeting
• In teract with various departments to reconcile and collect
past due accounts and also provide general support services to
t he accounting and finance department.
Coca-Cola Enterprises Inc., Brandon, FL 2006-
2008
Cash Application Specialist
• Reconciled and accurately posted credit cards and applied cash
received through lockboxes, postal services, in ternal payments,
collection receipts and from legacy sales systems to customer
accounts and general ledger daily
• Applied all payments received with extremely low
t ransactional data error
• Supported collection efforts through clear and concise verbal
and wri t ten communication
• Maintained relations with the collections and deductions
department and customers to assist with inqui ries and any
payment discrepancies
• Trained team members to maintain log of checks through
database and also t rained new hires for all aspects of cash
application
W illiams Lea / Uniscribe, Boston, MA 2001-
2006
I maging / Reprographic Specialist
• Provided top quality li tigation support to law fi rms and other
i nstitutions by performing varied duties
• Created document summaries
• Scanned paper documents and converted them into electronic
f iles utilizing Doculex applications and indexing
• Proofread and reviewed legal documents in a methodical
manner
• Assisted in the development of large databases
• Accurately completed the functions of the projects and met all
guaranteed deadlines
• Trained and oversaw new employees to meet project deadlines
efficiently while preserving quality
A nswering Service of Brookline, Forest H ills, MA
1991-1999
C ustomer Service Representative / Operator
• Answered redirected telephone lines for hundreds of clients with
varied professions
• Mastered strong interpersonal skill with clients and the ability
to multi-task and prioritize effectively
• Developed strong communication skills and have an innate
desire to learn and teach others
ED UCAT ION: B achelor of Science; Biology
Northeastern University, Boston, MA
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