ALEXANDER BADILLO

**** **.** **** ** Wappinger's Falls NY 12590

Email:abj8fs@r.postjobfree.com. Phone: 845-***-****

OBJECTIVE:

To obtain a challenging and rewarding position, in which my comprehensive

experience, education, and abilities will be effectively utilized in a

progressive organization.

PROFESSIONAL EXPERIENCE:

Techollage Interactive/Mid Hudson Web, Inc - Pleasant Valley, NY 12569

Project Manager 6/2010 - Current

Cybersettle, Inc., White Plains, New York

Operations Manager for Public Entities/Project Manager / Consultant, NYC

Law & Adjustment Department: Alternative Dispute Resolution

Company/Legal Financial Services 3/2000 - 5/2010

. Increased end user usage to over 80% in the municipal market

. Responsible for training, overseeing The New York City Office of The

Comptroller-Law & Adjustment Department

. Developed various support and training systems to maximize team

efficiency, effectiveness and to allow quick roll out campaigns

. Responsible for generating and distributing leads accordingly for 3

distinct entities

. Served as primary liaison with clients in maintaining day to day contact,

handling and resolving concerns, facilitating communication and ensuring

the optimal level of satisfaction in all interactions

. Increased sales through cross selling additional products and services

. Delivered superior customer experiences through knowledge of product and

rapport with customers

. Leveraged strong client relationships within a highly competitive

environment to drive and encourage additional product usage

AWARDS/ACCOMPLISHMENTS:

. 2006 Employee of the Year.

. Top sales producer 7 years in a row.

. Managed a customer support department that increased user participation

consistently each year for 7 years straight

. Proficient in MS Word, Excel, salesforce.com & Siebel.

EDUCATION:

Westchester Business Institute

Associate in Occupational Studies

Business Administration Accounting/Computer Applications

Magna cum Laude, 1999

Westchester Community College

Associate in Applied Science Business Administration, 1995

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