Customer Service Manager

PHILIP L. LAWSON

***** ******** **** ****. ***. P16, Parma, OH, 44130 216-***-****, abj8fl@r.postjobfree.com

EXPERIENCE

Federal Express Corporation, Bedford, OH 2008 to

present

Courier

• Proven ability to organize and adapt to changing work requirements.

• Developed strong trusted relationships with numerous of customers.

• Gained cash handling knowledge and procedures.

• Deliver and pick up packages in timely manner.

Cleveland Hts. / University Hts. Board of Education, University Hts., OH 2007 to 2008

Substitute Teacher

• Supervised and maintained control of 20 30 students in a classroom.

• Prepared lesson plans for junior high and high school students.

• Enforced school policies and regulations.

Chicago Title Insurance Company, Cleveland, OH 2003 to 2007

Plat Editor

• Handled phone calls and inventory needs.

• Change land ownership for new properties.

• Data entry and filing mortgages.

• Provided Customer Service to internal and external customers.

Mr. Alan’s Shoes and Sportswear, Cleveland, OH 2001 to 2002

Assistant Manager

• Planned daily tasks and sales goals for employees.

• Purchased store merchandise and handled 90% of money transactions.

• Developed leadership and time management skills.

EDUCATION

B.A., Business Management

Hiram College, Hiram, Ohio May, 2001

VOLUNTEER WORK & ACTIVITIES

Served as a Volunteer Youth Basketball Camp Instructor at Case Western University 2002 2006

Participated in a Study Abroad Program at Hiram College to learn Japanese business practices 2001

Served as a Mentor in the Christian Mentoring Program at Philemon Community Baptist Church 2007

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