M aria A. Shofner -Certified Loan Counselor

**** ******

R oad

K noxville TN 37915

*** – 988 - 1844 e-

mail –abj8dx@r.postjobfree.com

Summary: 7 years experience in the area of Collections, Account Manager, and Loss

M i t igation Specialist/Negotiator. I’m a detail oriented person with experience in working

assigned cases and possess excellent organizational, customer service, interpersonal, verbal

communication, and technical skills. I also have extensive experience in research and skip

t racing in a deadline-oriented environment.

S kills: M icrosoft Office 2007 XP, Power Point, Excel, Data Ent ry, Documentum software,

AS – 400 software, Repayment plan DVD and Certified Paralegal.

P rofessional Experience:

Count rywide Home Loans/Bank of America - 01/2009 – 12/2009 Fort Worth TX

Account Manager

Inbound/outbound calls to customers

Education homeowners for government housing programs

Pre-qualify homeowners for government housing

Update customer information in data base as needed

Collected and posted payments

Documented accounts per conversations

Countywide Home Loans - 2005 – 2009 Fort Worth TX

Negotiator/Loss M itigation Specialist – VA Team

Manage portfolio of properties for foreclosure or sale

Counsel and advise homeowners on housing options

Assist customers in retaining their homes ( repayment plans/loan term

modifications)

Partner with Real Estate Agencies, Attorneys to assist customers

Manage customers accounts to see that payments are made monthly

Partner and work with Veteran Administration Representatives and Attorneys on

loan information.

Count rywide Home Loans – 2003 -2005

Loan Counselor Delinquency/Front End Collections Fort

Worth TX

Basic contact with homeowners for collection payments, repayment plan and debt

counseling

Advise and educate homeowners on available options to bring their accounts current

Accept payments and post payments for homeowners daily

Advise foreclosure technician on homeowners accounts as needed

M a r ia A. Shofner – pg -2

E ducation:

North Lake College

Course work

Alternative Dispute Resolution

Int roduction to Dispute Resolution

Int roduction to Negotiation

Leonard Hawes Real Estate Course

Course work

Principles & Practices 1

Principles & Practices 2

Law of Agency/Contracts

P rofessional Development I nstitute

U niversity of North Texas – Denton TX

Certified Paralegal

Colorado Technical University -

Colorado Spring CO

Medical Billing/Coding

Knoxville Area Urban League

K noxville Tennessee

E xcel Certificate

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