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Customer Service Manager

Location:
Munger, MI, 48747
Posted:
October 03, 2010

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Resume:

Marre Beyer ? *** East Munger Road ? Munger, MI **747

Home 989-***-**** Cell 989-***-****

OBJECTIVE: To obtain a full time career as a Human Resource Manager where

I can utilize my education and life experiences.

EDUCATION

. Masters Business Administration (MBA) Management, (Human Resources) -

September 2007 - Baker College.

. Bachelors Degree (BBA) Business Administration, Management - 2000 -

Saginaw Valley State University

WORK EXPERIENCE

CAUSLEY TRUCKING INC

03/05/1991- 9/10/2010

General/Operations Manager Randy Rieck

. Managed drivers and office staff of 75 employees.

. Conducted or distributed driver's quarterly training programs.

. Conducted remedial driver programs when needed.

. Set up Decision Driving courses and simulator training for company

drivers with the Michigan Center for Tuck Safety Commission.

. Recruited, Interviewed, Orientated and managed all employment

paperwork.

. Re-organized Safety Award Program for drivers & mechanics.

. Researched, wrote, and implemented Transitional Duty Program

. Oversaw Accident and Workman's Compensation claims.

. Aggressively pursued new market for Fleet & Work Comp Insurance, saved

thousands of dollars annually.

. Managed 15 United States Postal Service Contracts.

. Prepared bids & proposals for new USPS bids and freight contracts.

. Ensured the compliance of all DOT & OSHA rules and regulations during

the normal course of business.

. Prepared contractual adjustments (CPI, Fuel, Wages)

. Discovered $450,000 of USPS unpaid contractual obligations.

. Accounts Receivable for USPS Contracts

. Negotiate with drivers for their annual Collective Bargaining

Agreement

. Negotiated with United States Postal Official during contract

negotiations or during service changes.

. Disciplined drivers when necessary.

. Marre Beyer ? 770 East Munger Road ? Munger, MI 48747

Home 989-***-**** Cell 989-***-****

DAVENPORT UNIVERSITY Adjunct Faculty Instructor May -August 2008

1231 Cleaver Road, Caro MI 48723 989-***-**** Steven Hughes

. Prepare lessons, tests quizzes, and lectures for students.

. Facilitate discussions on covered topics.

. Review and grade papers.

SPECIAL SKILLS OR RELEVANT CLASSES

Access Outlook Problem solving & decision

making

Word Internet Explorer Cost Reduction strategies

Excel Customer Service Organizational Skill

Grant Writing Logistics Performance Improvement

Statistics I & II Fundraising Ability to Multi-task

COMMUNITY SERVICE/ACTIVITIES

? Chairman, Helping Hands of Munger (non-profit organization)

2005-present

? Member, Trinity-St. James Lutheran Church 1977

- present

REFERENCES

Randy Rieck Judy Lauria Greg Causley

1025 Kendale Place 1565 Nolet Road 11 East Mallard

Cove

Saginaw, MI 48609 Munger, MI 48747 Saginaw, MI 48602

989-***-**** 989-***-**** 989-***-****

Vice President Helping Hands of Munger President

abj8cn@r.postjobfree.com

abj8cn@r.postjobfree.com



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