David Eggleston

*** ******** **

Matteson, IL 60443

708-***-****

Email: abj89i@r.postjobfree.com

CAREER SUMMARY

Imaginative and resourceful customer service representative with 16 years

progressive experience. Team player skilled in resolving customer issues

while maintaining a high level of quality and professionalism. I am an

organized, efficient individual who adapts well to change.

EMPLOYMENT SUMMARY

DISCOVERY RESEARCH, Olympia Fields, IL

2002 to 2008

Product Surveyor

Telephoned consumers to gather data regarding usage and opinions

about various products/brands.

VILLAGE OF UNIVERSITY PARK, University Park, IL

2001 to 2003

Crossing Guard

Assist school children in crossing of major intersection within

University Park Township.

BUSINESS CONTRACT SOLUTIONS, Chicago, IL

1999 to 2001

Support Staff Positions

Worked temporary assignments obtained through employment agency.

JOHN NUVEEN AND COMPANY, Chicago, IL 1988 to 1999

Three billion-dollar investment company that specializes in underwriting

municipal bonds for Fortune 500 companies.

Operations Support Professional (1994-1999)

Researched and resolved customer service issues with an emphasis on

quality and precision.

. Increased productivity and decreased customer complaints by

identifying client phone transfer problems and recommending policy

changes to CEO.

. Improved efficiency 35% by organizing work materials and processes.

. Met trading deadlines 98% of the time in an environment where

obtaining pertinent data from traders was challenging while

completing numerous prospectuses simultaneously.

. Maintained a reputation for reliability by accepting increased job

responsibilities and working 4 years without taking a sick day.

. Earned certification for municipal bonds through Northern Trust Bank

which improved knowledge of product and ability to answer customer

questions.

Bond Fund Inventory Control Clerk (1988-1994)

Organized and distributed investment product brochures and handbooks

to brokerage firms and clients. Answered investor questions.

EDUCATION

Associate of Arts Business, Prairie State College, and Chicago Heights, IL

Heights 1985

CERTIFICATES

Customer Service Certification Program, Able Career Institute 2010

Fundamental Knowledge of Municipal Bonds, 1995

COMMUNITY AFFILIATIONS

Matteson / Woodgate Neighborhood Watch program member

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