Customer Service Quality Assurance
Resume:
Jennifer Holleman
*** *. ****** ****** ***** Airy, NC 27030 336-***-**** *********@********.***
Objective _______________________________________________________________________________
Employment with a forward thinking company with room for advancement.
Profile _________________________________________________________________________________
Motivated, personable professional with 10 years of experience in supervision, shipping and
receiving, data entry and customer service. A quick learner who has mastered technology
applicable to an office environment. Diplomatic and tactful with professionals and non
professionals at all levels. Accustomed to handling sensitive, confidential records. Dependable with
an excellent work record.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent
with demonstrated ability to easily transcend cultural differences. Thrive in deadline driven
environments. Excellent team building skills.
Skills Summary _________________________________________________________________________
Data Entry Computer Savvy Bill preparation
1. 5. 9.
2. Report Preparation 6. Customer Service 10. Multi line phone systems
3. Written Correspondence 7. Scheduling 11. Front Office Operations
4. General Office Skills 8. Inventory Control 12. Professional
Presentations
Professional Experience __________________________________________________________________
Shipping and RECEIVING Supervisor
1. Supervised 20 25 employees
2. Prepared bills and readied all necessary paperwork for shipments.
3. Supervised all inbound and outbound shipments
4. Coordinated the transition of shipments throughout the plant.
5. Coordinated work orders to floor persons and insured that all work orders were completed
in a timely manner.
6. Responsible for all aspects of shipping and receiveing..
shipping and receiving clerk
1. Responsible for all aspects of the shipping and receiving department.
o Typed all bills of lading for shipments.
o Keyed shipments into and out of the AS/400 system.
2. Scheduled all shipping appointments:
o Called trucking companies to arrange pick up appointments.
o Supervised all loading and unloading of trucks coming into and out of the shipping
facility.
3. Provided quality assurance on shipments being loaded and unloaded:
o Instituted a policy on cross checking all goods being loaded onto trailers.
Jennifer Holleman
Made sure all shipments were loaded and unloaded correctly.
o
DETAIL MASTERY & Organization
1. Manage all aspects of day to day operations as a shipping supervisor for Gildan, Inc.
o Maintained daily records of employees punch card.
o Scheduled works hours daily.
o Scheduled all deliveries and made sure employees where in place to receive
deliveries.
o Supervision of 20 25 employees.
Employment History _____________________________________________________________
GILDAN, INC. 630 DERBY STREET, MOUNT AIRY, NC 27030
2006 2007
SUPERVISOR/WAL MART SHIPPING DIVISION
KENTUCKY DERBY HOSIERY, 630 DERBY STREET, MOUNT AIRY, NC
Data Entry 1997 2006
Education _____________________________________________________________________
SURRY COMMUNITY COLLEGE – Dobson, NC
A.A.S. Early Childhood Education GPA: 3.89
Phi Theta Kappa graduate
WHEATLAND UNTION HIGH SCHOOL – Wheatland, CA
Diploma GPA: 3.2
335 E. Poplar Street Mount Airy, NC 27030 336-***-**** *********@********.***
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