Customer Service Manager

Rebecca Tench

***** ************ *****, ***** ********, OH 44133

440-***-**** e: **************@***.***

________________________________________________________________________

OBJECTIVE:

To work with a credible and service-oriented company that allows me to

advance myself personally and within the company itself.

EDUCATION:

Ohio Dominican University, Columbus, Ohio 08/07-05/09

GPA 3.25

Brecksville-Broadview Heights High School, Broadview Heights, OH 08/02-

06/06

GPA 3.4

Diploma earned: June 3, 2006

EMPLOYMENT HISTORY:

Independent Contractor, May 2010 to Present

American Income Life, North Royalton, Ohio

*Meet with union and group members to deliver their benefits

*Explain programs and insurance options

*Schedule appointments by phone

*Daily meetings, workshops, and training

Child Care Provider, May 2008 to August 2009

Jeff and Denise Montgomery, Strongsville, Ohio

*Worked as full time Nanny for two summers and occasionally during the

school year over breaks and holidays.

*Transported kids to camps and activities.

*Entertained and cared for children.

*Light house work.

Floral Manager, January 2007 to January 2008

Giant Eagle, Brecksville, Ohio

*Create displays and arrangements.

*Answering customer calls and inquiries.

*Using cash register and providing excellent customer service.

*Conducting inventory and calculating shrink.

*Ordering product and confirming invoices.

*Cleaning.

Server, April 2003 to August 2007

Country Maid Ice Cream, Richfield, Ohio

*Served customers and worked cash register.

*Conducted inventory.

*Cleaned front and back area with no direct supervision.

ACHIEVEMENTS:

*Honors Society- January 2005 to June 2006

*Dean's List- August 2007 to January 2009

SKILLS:

*Microsoft Word *Microsoft Excel *Microsoft PowerPoint

*65 WPM

LANGUAGES:

*Spanish

REFERENCES:

Don Torma, Previous Employer

Country Maid Ice Cream, Owner

Richfield, Ohio

330-***-****

Jeff Montgomery, Previous Employer

Strongsville, Ohio

440-***-****

Kelly Feikle, Cousin/Previous Employer

New Albany, Ohio

*******.*****@***.***

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