Customer Service Manager
Resume:
Rebecca Tench
***** ************ *****, ***** ********, OH 44133
440-***-**** e: abj86x@r.postjobfree.com
________________________________________________________________________
OBJECTIVE:
To work with a credible and service-oriented company that allows me to
advance myself personally and within the company itself.
EDUCATION:
Ohio Dominican University, Columbus, Ohio 08/07-05/09
GPA 3.25
Brecksville-Broadview Heights High School, Broadview Heights, OH 08/02-
06/06
GPA 3.4
Diploma earned: June 3, 2006
EMPLOYMENT HISTORY:
Independent Contractor, May 2010 to Present
American Income Life, North Royalton, Ohio
*Meet with union and group members to deliver their benefits
*Explain programs and insurance options
*Schedule appointments by phone
*Daily meetings, workshops, and training
Child Care Provider, May 2008 to August 2009
Jeff and Denise Montgomery, Strongsville, Ohio
*Worked as full time Nanny for two summers and occasionally during the
school year over breaks and holidays.
*Transported kids to camps and activities.
*Entertained and cared for children.
*Light house work.
Floral Manager, January 2007 to January 2008
Giant Eagle, Brecksville, Ohio
*Create displays and arrangements.
*Answering customer calls and inquiries.
*Using cash register and providing excellent customer service.
*Conducting inventory and calculating shrink.
*Ordering product and confirming invoices.
*Cleaning.
Server, April 2003 to August 2007
Country Maid Ice Cream, Richfield, Ohio
*Served customers and worked cash register.
*Conducted inventory.
*Cleaned front and back area with no direct supervision.
ACHIEVEMENTS:
*Honors Society- January 2005 to June 2006
*Dean's List- August 2007 to January 2009
SKILLS:
*Microsoft Word *Microsoft Excel *Microsoft PowerPoint
*65 WPM
LANGUAGES:
*Spanish
REFERENCES:
Don Torma, Previous Employer
Country Maid Ice Cream, Owner
Richfield, Ohio
Jeff Montgomery, Previous Employer
Strongsville, Ohio
Kelly Feikle, Cousin/Previous Employer
New Albany, Ohio
abj86x@r.postjobfree.com
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