Michelle R. Rowan

**** *. **** *****, #***

Wichita, KS 67206

316-***-**** (Cell)

Objective A challenging and satisfying career with the opportunity for growth

and advancement in business administration/management field.

Experience October 2008 – February 2009 Johnson Wichita, KS

Controls Inc.

(Source 1 Bldg.)

Warranty Processor

* Sole Person to Enter/Approve/Deny Comfort Plan Claims

for Entire United States and Canada

* Answered Phone Calls/Questions

* Replied to Faxes

* Customer Service

* Sorted Mail for Entire Building

* Trained Employees

Experience April 2008 – October 2008 Express Wichita, KS

Employment

Employee at Source 1

Claims Processor

* Contract Mailings

* Standard Report

* Sorted Mail for Entire Building

* Entered Comfort Plan Claims (extended warranty claims)

* Researched/Entered/Processed DGAT Claims (one time

claims)

* Sorted and Sent Multiple Faxes

* Performed Various Office Duties to Assist Co-Workers

Experience May 2007 – February 2008 Rue 21 Salina,

KS

Manager

1 Customer Service

2 Open and Close Establishment

3 Employee Management

4 Employee Recruiting

5 Employee H i r ing/Firing

6 Employee Scheduling

7 Employee Training

8 Shipping and Receiving

1 Handling of Daily Cash Sales/Deposits

2 Merchandise Sales

3 Loss Prevention Responsibility

4 Retention of Monthly/Annual Paperwork

5 Preparation and Execution of Bi-annual Store Inventory

6 Assisting Other Stores in the Distr ict

Experience October 2006 – May 2007 Rue 21 Stillwater, OK

Manager

1 Customer Service

2 Open and Close Establishment

3 Employee Management

4 Employee Recruiting

5 Employee H i r ing/Firing

6 Employee Scheduling

7 Employee Training

8 Shipping and Receiving

9 Handling of Daily Cash Sales/Deposits

10 Merchandise Sales

11 Loss Prevention Responsibility

12 Retention of Monthly/Annual Paperwork

13 Preparation and Execution of Bi-annual Store Inventory

14 Assisting Other Stores in the Distr ict

15

Experience September 2003 – October 2006 Rue 21 Newton,

KS

Full Time Assistant Manager

16 Customer Service

17 Open and Close Establishment

18 Store Inventory

19 Employee Management

20 Employee Scheduling

21 Employee Training

22 Shipping and Receiving

23 Handling of Daily Cash Sales

24 Merchandise Sales

25 Extensive Travel in U.S.

26 Opening New Stores

27 Training Store Managers

28 Loss Prevention Work

29 Trouble Shooting for Other Stores

Experience 2003 - 2004 Red Coach Restaurant Newton,

KS

Banquet Server

30 Customer Service

31 Table Service Set up

32 Preparation and Service of Meals

33 Clean up

34 Restaurant Server Back up

Experience 2002 - 2003 Big Dog Newton, KS

Assistant Manager/Third Key

35 Customer Service

36 Open and Close Establishment

37 Shipping and Receiving

38 Merchandise Sales

39 Handling of Daily Cash Sales

40 Store Inventory

Experience 2000 - 2002 Kitchen Collections Newton, KS

Assistant Manager

41 Customer Service

42 Daily Inventory

43 Handling of Daily Cash Sales

44 Open and Close Establishment

45 Shipping and Receiving

46

Education 1999 Newton High School Newton, KS

47 H igh School Graduate

2001 Hutch Community College Newton, KS

48 Business Management

49 General Electives

2009 Butler Community College Andover, Kansas

* A degree in Business Management

* Currently attending

References Robyn Blackmore 316-***-**** (cell)

201 Meadowbrook, #308 Industrial Health Nurse

Newton, KS 67114 Family Friend

Known 18 years

Sandy Haden 316-***-**** (home)

1022 Columbus Ct. Hairdresser

Newton, KS 67114 Family friend

Known 18years

Angela Schmidt 316-***-**** (cell)

900 W Broadway 316-***-**** (work)

Newton, KS 67114 Youthville employee

Former co-worker/boss/friend

Known 9 years

Nancy Schmidt 620-***-**** (home)

Kitchen Collections 316-***-**** (work)

601 SE 36th St. Former Supervisor

Newton, KS 67114 Known 8 years

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