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Customer Service Medical

Location:
Fort Mill, SC, 29715
Posted:
August 27, 2010

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Resume:

Debra Bailey

**** ******** ***** ( Fort Mill, SC ( 29715

Number: 706-***-**** ( abj848@r.postjobfree.com

PROFESSIONAL PROFILE

An office services professional with a broad range of experience in

medical and general office administration. Demonstrated strengths in

office alignment with business objectives, partnering with senior

management, and sound decision-making. Goal is to secure a business

critical role that will contribute to the success of the organization;

with the opportunity to leverage my business and customer service

skills.

( 22 years general office administration ( Analytical

thinker & problem solver

( 9 years medical office administration (

Relationship builder

( 1.5 years tumor registry program ( Solid

influencing & negotiation skills

( Proven supervisory / managerial skills

( Strong assessment skills

PROFESSIONAL EXPERIENCE

HARBIN CLINIC - Rome, GA

Checkout Representative - August 2009 to June

2010

. Experience at a medical front desk in areas of computerized

scheduling and medical records management.

. Process an average of 250 patients on a weekly basis for a fast-

paced Hematology/Oncology practice.

. Maintain open lines of communication between patients, physician,

staff, and laboratory personnel.

. Schedule patients' medical screenings and following up to obtain

results.

. Arrange referrals/consults with physicians outside our practice,

which included, but were not limited to, radiology testing, PET

scan testing, outside lab work, and biopsies.

. Respond to priority issues to ensure the prompt referral of

urgently needed medical care.

REDMOND REGIONAL Rome, GA

Cancer Registrar December 2001 to July

2009

. Reviewed seven (7) county newspaper obituary columns and updated

our Cancer Registry database on a daily basis by checking off those

patients that were deceased.

. Responsible for all Cancer Follow-up in the Cancer Registry.

. Responsible for all Case-finding in the Cancer Registry and saw

that all new cases were added to our database.

. Reviewed all Path reports on a daily basis and entered all newly

diagnosed Cancer cases to our database.

. Took minutes at various Tumor Conferences. Saw that these minutes

were transcribed and filed in our Tumor Conference Logbook.

. Took minutes at all Sub-Committee and Committee meetings. Saw that

these minutes were transcribed and filed in our Sub-Committee and

Committee Logbooks.

. Assisted in answering the phone and filing. Faxed information to

other Cancer Registries on an as needed/requested basis.

Radiology Film Coordinator

. Prepared the following days Radiology orders.

. Responsible for weekly file-backs, which included any X-rays that

had been returned from outside Physician office and/or Medical

Facilities.

. Assisted in answering the phone, transferring calls to the proper

party, as well as faxing various Radiology reports to outside

Physician offices and Medical Facilities.

Outpatient Services Coordinator

. Assembled and processed all Outpatient Services charts.

. Assembled and processed all Heart Cath charts that were performed

as an Outpatient procedure.

. Assembled and processed all Monthly Recurring Charts, along with

all Wound Care Clinic charts.

. Filed all Lab/Path Reports in Outpatient Services charts.

. Assisted in answering the phone, transferring calls to the proper

party, as well as faxing Medical Records to outside Physician

offices and/or Medical Facilities upon request.

FLOYD COUNTY JAIL Rome, GA

Bonding Lobby Receptionist May 2001 to August

2001

. Prepared all Bail Bonds for the 2nd shift.

. Assisted in the tracking of Warrants.

. Took in all monies for the Bail Bonds and made out the deposit at

the end of the shift.

. Answered all incoming calls directed to the Bonding Lobby and

transferred them to the proper Jail Officer.

Whittington, McLemore, and Land Rome, GA

Statistical Secretary March 1999 to

January 2001

. Code and input Time Sheets, as well as Bills and Payments.

. Balance Monthly Internal Reports for the Firm's Partners.

. Input Clients' Monthly Write-up work (Checks, Cash, Adjusting

Journal Entries), which lead to the production of the clients'

Monthly Financial Statement.

. Once Tax Returns were prepared, assisted other Clerical Staff with

the processing.

. Assisted in the filing of all CPA Library updates.

. Served as a back-up to the Receptionist.

AGL Propane Rome, GA

Customer Service Representative November 1998 to

March 1999

. Set up New Accounts.

. Took in payments and made Daily Deposit.

. Verified all Service Technicians Daily Reports and confirmed that

they were in balance.

. Answered phone and transferred calls to the proper party.

Advanced Communications Rome, GA

Office Manager January 1994 to October

1998

. Answered phone and transferred calls to the proper party.

. Greeted clients.

. Took in SMR payments and wide-area paging payments.

. Accounts Payable and Receivable

. Company Payroll including Commissions calculation for Sales Staff.

. Reconciled wide-area pager billing on a Monthly basis.

. Reconciled all Bank Statements.

. Compiled all financial information on a Monthly basis and submitted

to CPA, which included but was not limited to Payroll and Sales.

. Coordinated all repair requests.

. Daily Deposits.

. Responsible for the Petty Cash Fund.

. Responsible for typing/filing of all company correspondence.

EDUCATION___________________________________________________________________

__________________

Ogeechee Technical College 2008-2009 - Classes completed: Tumor

Registry Management, Pharmacology, Medical Terminology, Coding and

Abstracting of Cancer Cases including follow-up, and Biology



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