Lynda Marie Jordan

**** **** **** ******

Apartment 22

Des Moines, IA 50320

952-***-**** Cell

JOB OBJECTIVE

Seeking a full time position where I can put my excellent Office

Administrative and Typing skills to work in a fast- paced multi- tasking

position.

GENERAL SUMMARY

Over ten years of clerical and customer service experience. I have worked

in both the aviation administration and also in the customer service field.

Possess excellent time management skills and flexibility to work with

other departments on projects or tasks as needed.

WORK EXPERIENCE

Wells Fargo Bank

Collector 2

July 2009 - Present

As a Collector 2; I Utilize an auto-dial or direct dial system through

Oscar to initiate customer contact I evaluate the customer's financial

situations and negotiate for full payment. I determine reason for

delinquency and go over all the options I have to assist the customer such

as Payment Plans, Settlement Officers, or just one Month Payment if that is

the only option left to save the account from charging off. I utilize

numerous skip trace sites to find card holders numbers and initiate contact

and collect on delinquent accounts. I follow all State and Federal

regulations and laws when negotiating with card holders about their

accounts. I also go over external companies that may still be able to

assist card holders with their finances if we are out of any options

through collections. I work closely with supervisors and managers on

settlements and long term payments as needed. I document all accounts

thoroughly with everything that was discussed and negotiated. All accounts

are fully documented and noted about what was discussed and any offers or

options we may have given.

Electronic Data Systems (EDS)

Technical Support Specialist October 2006 - July 2009

I work on the Sprint account taking incoming calls, troubleshooting and

resolving any issues primarily with customer's blackberry phones. I also

troubleshoot other devices as customer's call in. I review the plans on the

account and suggest different price plans for the customer that may work

better for them. If the customers issue cannot be resolved I can then order

a replacement phone. If it is an issue with another department I will take

down the information from the customer, resolve the issue and then call

them back with the resolution. All problems and resolutions are documented

in the customer's account for proper retention. I also act as the go to

person to do call backs to resolve customer issues that other technical

support specialist cannot resolve.

Mercy Medical Center

Unit Secretary

June 2006-July 2006

Accepted a position as a unit secretary where I ordered tests, procedures,

answered numerous phone lines and also the patient's calls for assistance

to the desk and informed the appropriate personnel what the patient may

have called for if I could not get it myself. I put charts together for

new admits, maintained blank forms in existing charts faxed new admits

medication to the pharmacy. Took numerous inquiries from physicians on past

medical information and looked it up in the computer system and printed out

copies as requested.

Target Great Land

Cashier

September 2003-June 2006

As a cashier at Target my duties included greeting and directing the guests

and helping them find the merchandise that they may be looking for.

Processed their items by ringing them up in a timely manner and close the

sale by accepting their method of payment and processing accordingly. I

offered the guests the option of a Target Visa and or Target Card and

processed the applications accordingly. I am Team orientated and help out

wherever needed.

Sun Country Airlines

Records Clerk August 1998 -

November 2002

Processed discrepancies by checking and coding and then inputted into the

appropriate computer system. I checked and corrected aircraft hours and

cycles, then did the input into the database. I did weekly and monthly

audits and balanced with the accounting department. Processed serviceable

part tags, updated work orders and task cards using the NT computer system.

I have extensive background using the Steams and Teams database. I

maintained aircraft airworthiness directives, engineering files for various

aircraft. I performed end of month audits using the Access, Excel database

systems while doing other office duties and assisting other departments. I

maintained the daily, monthly, year end files for each assigned aircraft

and assisted other employees completing their end of month filing.

Northwest Airlines, Minneapolis, Minnesota

Monitor Records Clerk February 1998 -

July 1998

I worked various aircraft setting up monitors per standard procedures using

SCEPTRE in a set time period.

Mesaba Airlines, Minneapolis, Minnesota

Records Clerk July

1997 - February 1998

Processed discrepancies checked and corrected aircraft hours and cycles.

Processed serviceable part tags, updated work orders and task cards and

maintained all aircraft files for 13 Saab aircraft. Overhauled the filing

system for part tags per new FAA requirements and worked with the FAA

personnel with retrieving any information that they needed while they

performed on the Records Department and records filing system.

Sears Roebuck Department Store, Mall of America Minneapolis, Minnesota

Sales Associate May 1997 -

April 2000

Took care of customers by taking care of their needs by asking questions

and directing them to the product they are in search of. Rang up the sales

and called customers about upcoming sales events and about rain check items

back in stock that they requested. Have experience in opening and closing

the store and working during a rush during the holidays and still being

able to take care of everyone. Daily I balanced the cash register tills

both opening and closing the store depending on schedule.

Triad International Maintenance Corporation, Greensboro, North Carolina

Production Control Clerk May 1996 -

September 1996

I processed routine and non routine discrepancies, job cards, part tags per

FAA and individual airline requirements. I also maintained time and

attendance records; tracked labor hours and reconciled inconsistencies

working with supervisors on any missing employees' time card.

Raytheon Aerospace, Corpus Christi, Texas

Maintenance Records Clerk 1991- 1995

Initiated, assigned and distributed work requests and orders; reviewed

aircraft records to determine high time replacements; updated aircraft

history; communicated with aircrew and line personnel via VHF and FM radio

systems. I also updated the technical Manuals in the maintenance offices

and also on the hanger deck as needed.

Training and Skills:

. ICD-9, CPT, HCPCS, CMS-1500 Insurance Claim

. Microsoft Office 2003 Word Processing Part 1, 2, Word Graphics

. Microsoft Office 2003 Excel Database Part 1, 2

. Microsoft Office 2003 Access Database Part 1, 2

. Power Point Part 1

. Typing Speed 80 words per minute

. Excellent Customer Service skills

. Fundamentals of Accounting I

Contact this candidate