Customer Service Sales
Resume:
Jon H. Smith
Lodi, CA *****
Email: abj81r@r.postjobfree.com
Nissan of Elk Grove Elk Grove, CA June 10-Current
Internet Director
Manage a team of 3 employees. Schedule and confirm appointments made, quote pricing, monthly payments, lease
options, appraise trade-ins, and overcame any buyer objections. Meet with customers to insure their time at the
dealership is pleasant, informative, and productive. Report productivity directly to owner of dealership. Bringing
productivity from below national average to above national average within 60 days. Presently maintaining a 60%
“appointment shown to close ratio” as well as a 75%” appointment made to appointment shown ratio”.
Nissan of Reno – Reno, NV Sept 02 – March 2010
Internet Sales Manager
Innovative professional with 7+ years of progressive experience within the automobile Internet based sales industry and
the skills to drive business growth. Managed all aspects of Internet communications, inquires, disputes and sales.
Expertise in new and used vehicle sales, pricing strategies, client relations, needs assessment and administration.
Proactive leader with refined business acumen and exemplary people skills Quick study, with an ability to easily grasp
and put into application new ideas, concepts, methods and technologies.
o Able to develop a variety of referrals and repeat business from satisfied customers.
o Have received and continuously maintained excellent customer satisfaction survey responses above the
regional average set forth by Nissan Corporation.
o Received and maintained full line new vehicle certification required by Nissan Corporation.
o Received Sales Person of the Month Award 12 times.
Certified Components Group, Inc. – Calabasas, CA Jan 01 – July 02
Account Executive
Responsible for all areas of sales and database maintenance, with my knowledge of the electronic industry I was able
to maintain and build a new database of new customers. I was successful in teaching and creating new methods of
fulfilling customer’s urgent requirements.
o Successfully assisted in training of new Account Executives to learn and understand the business, database
maintenance, as well as contact management software tools.
o Developed strong relationship new key customers such as Scientific Atlanta, Flextronics and Tyco Electronics.
Need2Buy – Westlake Village, CA Jan 00 – Dec 00
Account Executive to Regional Sales Manager
Responsible for all areas of customer service, excess inventory, data collections and sales. As Regional Sales Manager
I was responsible for ensuring a mutually profitable relationship.
o Assisted in the creation and development of a new department that launched an aggressive campaign in
retrieving excess inventory, which consistently surpassed all quotas and expectations.
o Collected approx. $7 million in excess inventory within the first 2 months of operations.
o Was consistent in meeting monthly quotas by generating repeat business.
o Developed strong relationships with key accounts such as Motorola, Agilent Technologies, Adaptec, etc.
Carsdirect.com – Culver City, CA Jun 99 – Jan 00
Service Advisor / Assistant Sales Manager
o Ranked in the top five out of one hundred in sales for seven consecutive months.
o Successfully trained new Service Advisors and Acquisition Specialist.
o Assisted in development and implementation of new policy and procedures to improve customer service and
support.
o
Independent Resource Systems, Inc., Agoura Hills, CA Aug 98 – Jun 99
Research Associate/Technical Recruiter
o In a 9 month period I was able to successfully identify over 600 potential engineering candidates.
o Became fluent in using proper industry terms and “Buzz Words”.
Custom Autosound – Anaheim, CA Mar 96 – Aug 98
Sales and Customer Service Manager
o Within 6 months successfully increased monthly sales by 15%.
o Proactive leadership role in driving quality and customer satisfaction.
o Implemented effective technical training to key accounts, resulting in increased profits.
o Established vendor contacts and fostered strong relationships, resulting in increased sales.
American International – Camarillo, CA Jun 86 – Mar 96
Regional Sales and Customer Service Manager
o Successfully increased territory sales from $15,000 monthly to $70,000 monthly.
o Streamlined sales procedures to uncover higher number of prospects.
Computer Skills:
Microsoft Word
Excel
Outlook
Windows XP
Advent CRM
Goldmine
References upon request
Notes on Jon Smith:
Contact this candidate