Customer Service High School
Resume:
**** ***** ******* ***. #****, Baton Rouge, La ***06
225-***-**** alt. 225-***-****
abj80k@r.postjobfree.com
Sherrell Richardson
Objective:
• To use my ability of fast learning and consecutive customer service
experience in order to succeed.
• To obtain a position where my work experience will be life changing.
• To gain knowledge and skills that will better me as a person and in my
career.
Experience
November 2009- May 2010 Convergys Baton Rouge, La
Customer Service Rep II
• Greet customers in a courteous, friendly, and professional manner using
agreed upon procedures
• Listened attentively to customer needs and concerns; demonstrating
empathy.
• clarified customer requirements; probe for and confirmed understanding
of requirements or problem.
• Meet customer requirements through first contact resolution.
February 2009- June 2009 Inner Parish, LLC Baton Rouge, La
Armed Security Guard
-Depending on the post I was assigned to my job descriptions were as
followed
• Monitored the perimeter to ensure customers inside and outside of the
building was safe.
• Checked ID’s at video poker casino’s to insure customers were of age
• Checked meters and documented time and temperatures (Borden Milk)
• Made sure area was clean, directed travelers to safe smoke zone and
guarded luggage (Grey Hound)
August 2008- February 2009 Lucky Dollar Casino Port Allen, La
Bartender/Host
• Checked ID’s to insure customers were of age
• Served drinks, made sure drinks were always stocked
• Made sure area always remained clean and neat
• Greet each customer with a warm welcome
February 2006- July 2008 Krispy Kreme Baton Rouge, La
Cashier/Crew worker
• Maintained a clean work environment.
• Provided customer service and operated cash register.
• Packaged and managed product.
• Decorated product and made presentable for showcase .
November 2002- February 2004 Metro Bowl Baton Rouge, La
Concession worker/ Party Host
• Served food for party, made sure area was clean
• Served, cooked food and operated cash register.
• ensured kids safety and made sure they were having fun.
Education
2005 to 2007 Baton Rouge Community College Baton Rouge, La
• Liberal Arts/ Entertainment technology
2002-2005 Scotlandville Magnet High School Baton Rouge, La
• High School Diploma
Interests:
Searching the web, baby sitting, reading, watching movies, music, writing, teaching kids, playing games,
talking on the phone and meeting new people
Professional References:
Jarron Cortez
Field Service Representative
Cox Communications
8508 Greenwell Springs Rd Apt. # 156
Baton Rouge, La 70814
Latosha Leagard
Customer Service Representative
Convergys
2080 North Lobdell Apt. # 1705
Baton Rouge, La 70806
Amanda Gage
Certified Nurse Assistant
Our Lady of the Lake
2079 69th Ave.
Baton Rouge, La 70807
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