Customer Service Sales

Emily Bente

**** ********** *****. *******, ** 97504 541-***-**** E-

*****@*******.***

OBJECTIVE

To apply the passion and skills I have acquired over the last several years

and make myself and the company I work for better as a whole.

SKILLS INVENTORY

. Extensive inventory skills, including ordering items, adjusting orders

according to ever-changing

stock, and managing shrink

. Able to operate a variety of office equipment, including binding and

lamination machines, copy

and fax machines

. Proficient in the use of Microsoft Word, Outlook and Excel

. Good filing and organizational skills

. Experience in handling confidential client information

. 10-Key proficiency, 80 wpm typing, and experience with multi-line phones

. Great customer service experience and public relations background

. Excellent understanding of credit and banking regulations

. Multiples types of data entry experience

. Extremely cheerful and personable, with an excitement about working as a

team and treating people

with respect

. Understanding of the importance of attention to detail and going above

and beyond daily

. Very strong internet search and utilization skills

EMPLOYMENT HISTORY

Receptionist/Operations Support March

2010-Sept 2010

Morgan Stanley Smith Barney, Medford, OR

Current Pay: $14.00/hr

. Greeting clients and meeting their initial needs

. Answering a multi-line phone using a switchboard and directing clients to

the appropriate person

. Processing client-requested changes to accounts

. Opening and processing all incoming/outgoing mail and correspondence

. Extensive filing of several types of client and company information

. Keeping track of employee schedules and meetings and making sure all

appropriate

attendees are there

. Practicing the ability to de-escalate client and co-worker situations

when issues arise

. Scanning client documents into the company system for record-keeping

purposes

. Keeping an office spreadsheet regarding the status of certain client

accounts

. Assisting with mass client informational mailings (printing materials and

envelopes,

stuffing envelopes, mailing)

. Organizing office parties and other casual functions

. Demonstrating strong written and oral skills in day-to-day communications

with

co-workers in the office

Order Entry/Customer Service Specialist

Dec. 2009

Harry and David, Medford, OR

Starting pay: $9.50/hr Ending Pay: $9.50/hr

. Mastering both the order entry and customer service software and

keystrokes for both

. Processing orders for three different companies with accuracy and

excellent listening skills

. Memorizing several product lines

. Offering up sell/cross sell products

. Listening to and resolving customer service issues for one call

resolution

Insurance Producer Mar. 2009-

Sept. 2009

American Income Life, Springfield, OR

Pay: Commission basis

. Achieving certification as a licensed life/health insurance producer in

the state of Oregon

. Memorizing and mastering the presentation of the sales script

. Working through sales leads and calling on them to discover which leads

are viable and which have already been worked or are no longer interested

. Using an alternate system to acquire my own leads

. Meeting with new and existing clients to make sure their insurance needs

are met through our products

Customer Service Representative Jan. 2009-

Feb. 2009

Florists Trans-world Delivery (FTD), Medford, OR

Starting pay: $9.50/hr Ending Pay: $9.50/hr

. Handling incoming calls for customer service and order taking

. Data Entry

. Gained a great knowledge of flower types carried by florists and a

general knowledge of arranging flowers

. Won several sales awards for achieving the most sales in an hour

. Temporary seasonal assignment

Customer Advocate, Priority Services May 2007-

Dec. 2008

Bank of America, Belfast, ME

Starting pay: $12.50/hr Ending Pay: $13.00/hr

. Taking inbound calls for Bank of America Contact Center Servicing

. Answering client inquiries about their accounts (credit cards and loans)

. Assisting customers with making payments by phone

. Researching appropriate pricing on accounts and re-pricing if client is

eligible

. Assisting with loan product re-amortizations and term changes

. Promoted to Priority Services where I assisted team members within

banking centers with any credit card-related questions they had and

solely took calls from VIP cardholders with a large amount of assets with

the bank

. Achieved incentive (bonus) and consistently took the highest scores on my

team for problem resolution on the first call

. Received several "spirit cards" for recognition from my peers, customers,

and management for the way I took ownership of every problem

. Nominated three times for the "World of Difference" award, in which an

associate has a customer experience that really stands out to management

and the company as a whole. This was a record for any one associate in

the company

. Volunteered for Big Brothers Big Sisters and assisted with Holiday season

fundraiser with other Bank of America associates

Appliance Sales Associate Oct. 2006-May 2007

Home Depot, Rockland, ME

Starting pay: $12.00/hr Ending Pay: $12.00/hr

. Assisting with customer purchases of appliances and kitchen and bath

essentials

. Covering paint department regularly when an associate called in sick or

had a break and assisting with questions or paint mixing needs

. Running the cash register for returns and purchases

. Maintaining the cleanliness of my department and several others

. Leader of "In Focus" team; a team dedicated to the education and

awareness of store safety and shrink

. Member of employee committee, which organized store parties and other

activities

Appliance Consumer Expert Oct. 2005-

Sept. 2006

Best Buy, Columbia, MD

Starting pay: $11.50/hr Ending Pay: $12.00/hr

. Maintain a high level of professionalism and give an end-to-end customer

experience from the time of entry into my department to the delivery and

installation of the customer's appliance

. Maintain a clean and professional-looking department

. Work with fellow associates on team to achieve sales goals

. Work with management and fellow associates to take ownership of all

merchandise in department

. Personally price items that are damaged and maintain inventory of items

that have gone out for delivery or come into store

. When store inventory takes place, personally count all items within

department with coworkers

. Member of leadership training class

. Department was number one in sales in the company in February 2006

EDUCATION

Diploma July 2003

North Medford High School

Medford, OR

One year college courses completed

2005

Rogue Community College

Medford, OR

Life/Health Insurance License

March 2009

Eugene Vocational School

Eugene, OR

I am delighted to provide references and letters of recommendation upon

request.

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