Customer Service Real Estate
Resume:
MAURA BALTIERRA
Victorville, California 92392
Cellular 760-***-****
Email: abj7xn@r.postjobfree.com
SUMMARY
o Over twenty years public contact experience including sales,
customer service, and office administration.
o Knowledge of modern office practices and procedures and strong
background in problem resolution.
SALES/CUSTOMER SERVICE EXPERIENCE
KELLER WILLIAMS REALTY Victorville, CA July 2009 - Present.
Real Estate Agent - List, show, and sell properties managing all
aspects of the sale through closing and escrow.
. Develop a clientele and interact with lenders, appraisers, escrow
companies, and home inspectors
. Resolve problems to ensure client satisfaction
NEW WEST HOME Newport Beach, CA May 2007 - December 2008.
HELLER DEVELOPMENT Victorville, CA December 2006 - May 2007.
TANDIS HOMES Lake Forest, CA July 2006 - December 2006.
Sales Associate - Pre-qualified homebuyers; followed up with
prospective buyers; discussed pricing, responded to questions, and
provided brochures.
. Interacted with customer service staff, superintendents, lenders,
and escrow companies
. Answered phones and emails; prepared sales and traffic reports;
analyzed competition
TEMPS PLUS, INC. REAL ESTATE SERVICES Corona, CA April 2006 - July
2006.
Host - Greeted prospective buyers; explained options; worked closely
with a Licensed Agent and Lender; arranged appointments and responded
to telephone inquiries.
ROADRUNNER/DAWES FREIGHT TRANSPORTATION Fontana, CA
April 2005 - January 2006.
Customer Service Representative - Interacted with customers to provide
information and resolve problems regarding shipments for this freight
company.
Managed a high volume of calls; provided quotes and tracked
freight
. Utilized various systems for research and the preparation of
responses to email inquiries
. Processed re-consignments (re-routing destinations), contacting
hub for initial destination and processing documents for changes
and claims for lost and damaged packages
MAURA BALTIERRA / 2
EXPERIENCE - continued
AMERIQUEST MORTGAGE Rancho Cucamonga, CA April 2004 - February 2005.
Customer Service Representative - Responded to customer inquiries;
counseled delinquent borrowers and recommended repayment schedules and
forbearance plans to bring payments up to date while meeting customer
needs; met required productivity metrics, i.e., auto-dialer time, call
volume levels, contacts made, and payments promised and secured.
HADLEY AUTO TRANSPORT Mira Loma, CA August 1998 - November 2003.
Office Assistant - Provided clerical support throughout the terminal,
including dispatch, inbound rail, and damage prevention for this auto
transport company.
. Responded to a high volume of calls; entered data in computerized
system
. Set up will calls and processed deliveries, shipments, load
adjustments, and changes
. Managed dealers' damage returns
. Processed reports and correspondence
EDUCATION / LICENSURE
Certificates of Completion:
Real Estate Agency, Ethics, Fair Housing, Trust Accounting, Risk
Management
Real Estate Finance, and Real Estate Practice.
Auto Boot Camp (Sales Training) 2003.
CENTURY 21 Contract Classes.
Real Estate Salesperson License 2005.
SPECIAL SKILLS
Customer Service, Claims, Collections, Sales, Ten-key, Data entry,
Auto-dial, OS&D, Computer Lit.
REFERENCES
Furnished upon request.
MAURA BALTIERRA
12362 Woodview Avenue
Victorville, California 92392
760-***-**** ( Cellular 760-***-****
Email: abj7xn@r.postjobfree.com
Dear Sir or Madam:
The enclosed resume highlights my experience over the past twenty years in
sales, customer service, and office administration. Currently as a Real
Estate Agent, I work closely with my clients to ensure all documents are
complete and accurate for smooth closings. Earlier, as a Customer Service
Representative, I interacted with businesses and individuals to provide
quotes and resolve problems. Each of these positions required strong
communication skills and the ability to explain complex information clearly
and persuade others through my enthusiasm.
My goal is to join a firm that requires the immediate use of the skills
that I have acquired. You will find me to be thoroughly dependable and
dedicated to providing excellence in customer service. I have strong follow-
through skills and the ability to turn an irate caller into a loyal
customer by listening carefully and finding solutions to his/her problems,
even under stressful conditions. I have a proven record in working well
both independently and as a collaborative team member.
I would appreciate the opportunity to discuss my background in greater
detail in a personal interview.
Sincerely,
Maura Baltierra
Enclosure
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