Customer Service High School
Resume:
La Monte' Stone
Plano, TX ***94
**********@*****.***
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Objective:
To obtain a Customer Service Position that will utilize my 5 years within the industry and will
allow for continued professional and personal growth.
Education:
Texas High School, 1999-2003; High School Diploma Penn Foster College, 2010-Present;
Physical Therapy
Special Skills:
• Microsoft Office Suite (including Outlook, Word, Excel, Access, and Power point)
• Typing speed 35 wpm
• 10-key by touch
• 690-750 calls per day on set auto dialer
• Coordinated payment arrangements for customer delinquent on their payment
• Equator software, as400, lps software, fama bpo spreadsheets, fama guidelines, etc….
Experience:
Bank Of America, June14,2010-September 7,2010
Short Sale Supervisor
• Managed aged files
• Reviewed top aged files
• Required team to disposition all files daily
• Provided daily updates to UL.
• Conduct 1:1, side by sides.
• Perform daily QC of submitted loans
• Checked voicemails, phone, and directory to ensure employees are correctly displayed in
the system.
West Asset Management, May 27, 2008-March 26, 2010 Loss Mitigation Mortgage Dept.
Operational Team Lead
• Reviews the file before processing, making sure all underwriting stipulations have been
reviewed and met.
• Confirms insurance is sufficient, title is clear, no liens or judgments and all stipulations
are cleared.
• Reviews and confirms payoff accuracy.
• Reviews any questions from processing, underwriting or the sales team pertinent to the
file closing and/or loan changes prior to closing.
• Prepares the HUD and closing documents and copies packages to be sent out once the
loan figures have been reviewed and determined to be correct.
• Correct any errors prior to sending out any documents.
• Prepared the HAMP and closing documents and copies packages to be sent out once the
loan figures have been reviewed and determined to be correct.
Manage team of associates
Drive results to meet performance expectations
• Documents conversation on the On-Line Collection System with past due borrowers,
borrowers who may become past due and any party who may have interest in the
property such as investors, PMI companies, realtors authorized 3rd parties or tenants.
• Obtain the reason for delinquency and agree on a solution to cure the default.
• Review delinquent accounts for possible loss mitigation workout plans.
• Discuss loss mitigation options with borrowers and obtain necessary information to
review potential workout cases as needed
• Outbound and Inbound call experience
• Coach and develop associates
• Facilitate team meetings
• Manage up to 20 people
John Family Chiropractic, September 6, 2007- February 27,2010 Chiropractic Assistant
• New patient exams
• Patient evaluations
• X rays
• Doctor’s report
• Day four policies and procedures
• Printing super bills with correct codes
• Verifying insurance claims
Living Hope of Texarkana, May 5, 2005-May 26, 2010 Recreational Therapist
• Daily observations on social interaction as well as physical
• Directed activities which targeted coping skills specifically designed for them and put
into a discharge plan ordered by the court system.
Contact this candidate