Customer Service Sales
Resume:
225-***-****•abj7tr@r.postjobfree.com
Cherneko S. Moore
**** ******* **. *** **, Baton Rouge La, 70808•225-***-****•abj7tr@r.postjobfree.com
Cherneko S. Moore
Objective
Seeking a position that will allow me to utilize my existing experience to effectively provide service geared to
benefit my employer as well as myself.
Experience
2009-Current
Ikon a Ricoh Company Baton Rouge, LA
Field Service Representative
Travel from Site to Site to assist with the work flow.
Assists in implementation of new outsourcing Sites.
Performs high volume copying on high-end equipment for customers per their
specifications. Use all other copiers/duplicators/binding equipment as needed.
May have to manage a site alone.
Fills in for absences or vacation that another employee has taken.
2009-2009
Cox Communications Baton Rouge, LA
Customer Service Representative
Handled incoming customer calls with the intent of providing customer satisfaction and
retention; may introduce and sell new or additional products and/or services.
Worked in conjunction with outside sales representatives to provide pre-and/or post-sales
support.
Negotiated customer claims, initiates billing adjustments, and arranges product substitutions
and returns.
Assisted customer needs and suggests/promotes alternative products or services.
Processed incoming orders.
Recorded consistent problem areas.
Provided clerical/administrative support to the customer service functions.
Referred customer calls to other areas as appropriate.
Reviewed customer inquiries, problems, requests, and suggestions; determines appropriate
solutions and/or responses.
2008-2009
Ikon Atlanta, GA
Senior on site Service Specialist/Mail and Copy Center
(Architect Firm)
Delivered a variety of items (e.g. mail, boxes, packages, office supplies, equipment, etc.) for
the purpose of distributing items to assigned locations and/or individuals.
Calculated charges for jobs performed and maintain some billing logs.
Processed all Supply orders for 250+ people in an architect firm.
Ensured that convenience copiers are working properly, checking for quality or copy jobs,
clear paper jams and inform technician of specific problems.
Performed mailroom functions, including sorting and filing.
225-***-****•abj7tr@r.postjobfree.com
Cherneko S. Moore
Managed Vendor accounts.
Assisted customer with Velo, Coil and GBC binding.
Responded to and coordinates all service calls required by customer.
2007-2008
Ikon Atlanta, GA
On Site Service Specialist/ Copy Center and Mail Service
(Law Office)
Handled brochure printing tasks.
Developed Several Excel Spreadsheets, for reducing supply cost.
Performed general office duties and administrative tasks.
Utilized sonic, Windows media player, power DVD to reproduce data discs and DVD’S.
Processed all the orders for a 100+ people in the Law Firm.
Maintained records for management reports and inventories of supplies needed.
Run high volume copy machine and performs binding and finishing work.
Efficiently handled various filing task responsibilities.
Education
Southern University & A&M College Baton Rouge,LA
Software Experience
Microsoft Windows Xp
Microsoft Office XP Professional
FED EX, DHL, USPS, UPS Shipping
Microsoft Word, Excel, Access, PowerPoint, Outlook Express
Well versed in internet operation
Group wise
Summary
I am able to learn new concepts quickly; I work well under pressure, and also
communicate ideas clearly and effectively.
225-***-****•abj7tr@r.postjobfree.com
Cherneko S. Moore
References
References are available on request.
Contact this candidate